Unit of competency Outline

Date retreived
22/07/2026 7:27 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage rehabilitation or return to work programs

Manage rehabilitation or return to work programs

Unit of competency
National Code
BSBHRM509
State Code
AUL75
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080303 - Human Resource Management
Original Release Date
15/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to process and analyse workers compensation and sick leave claims. It also covers the establishment of rehabilitation needs and return to work programs and their monitoring, review and evaluation.It applies to individuals who manage claims and ensure that the organisation provides appropriate support for the worker.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Analyse claims
  • 1.1 Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation
  • 1.2 Process claims in accordance with organisational policies and legal and insurance requirements
  • 1.3 Dispute claims where insurer or organisational requirements are not met
  • 1.4 Notify rehabilitation provider in accordance with organisational procedures
  • 1.5 Advise claimants as to whether their claim has been accepted
  • 1.6 Analyse claims to identify the nature of the illness/injury and prepare report/s
  • 1.7 Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence
2 Establish rehabilitation/return to work program
  • 2.1 Ensure consultation occurs between rehabilitation provider and treating doctor
  • 2.2 Ensure consultation occurs between rehabilitation provider, relevant managers and employee
  • 2.3 Consider job redesign, reduced hours and alternative duties in the light of medical advice
  • 2.4 Design a rehabilitation/return to work program to achieve a successful return to work
  • 2.5 Obtain approval for return to work program by relevant managers
  • 2.6 Establish rehabilitation program with employee
  • 2.7 Undertake risk analysis in relation to proposed program and mitigate risk where appropriate
  • 2.8 Commence program as close to the time of the accident/illness as possible
3 Monitor/evaluate rehabilitation/ return to work program
  • 3.1 Encourage regular feedback/communication between provider, supervising manager and employee
  • 3.2 Organise regular contact and support between provider and employee
  • 3.3 Identify breaches of the return to work program and take remedial action promptly
  • 3.4 Refer return to work program to workers compensation authorities where breaches occur
  • 3.5 Modify return to work program where appropriate if it is not delivering the required outcomes
  • 3.6 Evaluate each rehabilitation/return to work program at its conclusion and implement recommendations for system improvement where appropriate
No information
No information
Replaces
State Code National Code Title Type
D0741 BSBHRM509A Manage rehabilitation or return to work programs Unit of competency
Replaced By
State Code National Code Title Type
OCE48 BSBHRM530 Coordinate rehabilitation and return to work programs Unit of competency