Unit of competency Outline

Date retreived
22/07/2026 11:03 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage rehabilitation or return to work programs

Manage rehabilitation or return to work programs

Unit of competency
National Code
BSBHRM509A
State Code
D0741
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
15/10/2014
Field of Education
080303 - Human Resource Management
Original Release Date
15/10/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to process and analyse both workers compensation and sick leave claims. It also covers the establishment of rehabilitation needs and return to work programs, and their monitoring, ongoing review and evaluation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Analyse claims
  • 1.1. Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation
  • 1.2. Process claims in accordance with organisational policies, and legal and insurance requirements
  • 1.3. Dispute claims where insurer or organisational requirements are not met
  • 1.4. Notify rehabilitation provider in accordance with organisational procedures
  • 1.5. Advise claimants as to whether their claim has been accepted
  • 1.6. Analyse claims to identify the nature of the illness/injury and prepare report/s
  • 1.7. Identify projected period of absence and where rehabilitation assistance is required, and ensure arrangements are made in the work team to deal with absence
2. Establish rehabilitation/return to work program
  • 2.1. Ensure consultation occurs between rehabilitation provider and treating doctor
  • 2.2. Ensure consultation occurs between rehabilitation provider, relevant managers and employee
  • 2.3. Consider job redesign, reduced hours and alternative duties in the light of medical advice
  • 2.4. Design a rehabilitation/return-to-work program to achieve a successful return-to-work
  • 2.5. Obtain approval for return-to-work program by relevant managers
  • 2.6. Establish rehabilitation program with employee
  • 2.7. Undertake risk analysis in relation to proposed program and mitigate risk where appropriate
  • 2.8. Commence program as close to the time of the accident/illness as possible
3. Monitor/evaluate rehabilitation/ return to work program
  • 3.1. Encourage regular feedback/communication between provider, supervising manager and employee
  • 3.2. Organise regular contact and support between provider and employee
  • 3.3. Identify breaches of the return-to-work program and take remedial action promptly
  • 3.4. Refer return-to-work program to workers compensation authorities where breaches occur
  • 3.5. Modify return-to-work program where appropriate if it is not delivering the required outcomes
  • 3.6. Evaluate each rehabilitation/return-to-work program at its conclusion and implement recommendations for system improvement where appropriate
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Claims may include:
sick leave claim/application
workers compensation claims
Rehabilitation provider may be any authorised health professional including:
case managers
counsellors or psychotherapists
pain or injury management specialists
physiotherapists
Alternative duties may include:
limited range of duties in their normal job
new position
specific tasks which will not aggravate the injury or condition
Risk analysis means:
determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance
Mitigation means:
action taken to reduce or eliminate risk identified
Workers compensation authorities means:
relevant body, court, tribunal or commission having jurisdiction in respect to workers compensation matters
Evaluation means:
determining the extent to which the program meets its objective in respect to timeframes, success rates, cost and impact on the organisation
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
critical analysis of the organisation's rehabilitation return-to-work programs
assessment of the strengths and weaknesses of the organisation's approach to rehabilitation return-to-work programs
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
assessment of written reports
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of performance in role plays
oral or written questioning to assess knowledge of workers compensation tribunal procedures
review of risk analysis undertakenof a proposed return-to-work program
evaluation of contact and support organised between provider and employee.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Human Resource Management.
Replaces
State Code National Code Title Type
C3575 BSBHR509A Manage rehabilitation/return to work programs Unit of competency
Replaced By
State Code National Code Title Type
AUL75 BSBHRM509 Manage rehabilitation or return to work programs Unit of competency