Elements and Performance Criteria

Range description
Work is carried out in accordance with company procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements
Responsibility for leading a team or group may be a formal role or an informal, occasional role
Teams refer to both defined teams and to work groups who interact to achieve work outcomes and/or to address a specific function or issue
Communication systems reflect the culture of the workplace and the workforce

Ability to:
Communicate and agree on team goals, performance standards and performance measures within the context of workplace arrangements for team or group work
Establish and secure resources. These may include labour (crew levels and competency profiles) and other resources as required
Develop plans and schedules to achieve team goals. This includes the ability to assess impact of planning decisions on related issues such as impact on other work areas, resource utilisation and costs
Facilitate group processes. This includes mediating and resolving different interests, personal and work styles as required and encouraging/providing opportunities for active participation of team members
Allocate and negotiate work roles and responsibilities in consultation with team members to match work requirements and skills and abilities of team members
Identify and address learning needs of team members
Provide a mentoring role to team members
Monitor team outputs against objectives and make adjustments as required to achieve plan
Monitor resource utilisation against plan
Provide feedback on team and individual performance according to workplace feedback procedures
Represent and advocate on behalf of the team in other workplace forums as required
Use communication techniques appropriate to the audience. This may involve communicating with people from diverse cultural backgrounds and with people with limited ability to speak or understand English
Record information on team performance as required

Knowledge of:
Facilitation techniques and communication skills to support the active engagement and participation of team members in team processes
Work procedures relevant to team tasks and related occupational health and safety, food safety, quality and environmental management issues, hazards and control measures
Workplace planning and performance measurement systems and processes
Methods used to measure achievement of personal and team goals. Examples of personal measurement can include achievement of work outcomes and performance appraisal systems. Examples of team measures can include performance indicators
Resource allocation systems used in the workplace as appropriate to secure relevant resources required by the team or group
Work capacity, skills and knowledge of team or work group members in order to allocate roles appropriate to skill level and plan development opportunities
Competency requirements of work functions. This includes any special work conditions that may be covered by additional licensing or certification requirements
Duty of care when allocating work roles and responsibilities
Competency identification and training arrangements in the workplace
Communication skills required to represent and advocate on behalf of the team or work group
Stages of team development
Recording and reporting system and responsibilities

Relationship with other standards
Pre-requisite units
There are no pre-requisite units for this competency standard.
Co-assessment of related units

This unit should be assessed together with core units and other units of competence relevant to the function or work role. In addition, the following optional unit may be relevant:

FDFOPTSM3A Support and mentor individuals and groups

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Opportunities to facilitate team processes
Workplace arrangements for establishing company, workplace and team goals
Methods used to measure and report on performance against target
Planning processes
Resource management and allocation systems as appropriate
Resources required to achieve team outcomes
Competency recording and workplace training arrangements

Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.