Unit of competency Outline

Date retreived
22/07/2026 3:09 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Conduct workplace communication

Conduct workplace communication

Unit of competency
National Code
CPCCCM1004A
State Code
W9366
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/05/2011
State Implementation and Classification
Approved Date
09/12/2010
Field of Education
120505 - Work Practices Programmes
Original Release Date
09/12/2010
Nominal Hours
16
Description
Notes
Elements and Performance Criteria
No information
directional signs
facility or location signs and hazards
site safety signs
traffic signs.

handling of materials
hazard control
hazardous materials and substances
organisational first aid
personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices
use of firefighting equipment
use of tools and equipment
workplace environment and safety.

diagrams or sketches
instructions issued by authorised organisational or external personnel
manufacturer specifications and instructions, where specified
MSDS
memos
regulatory and legislative requirements
relevant Australian standards
safe work procedures or equivalent
signage
verbal, written and graphical instructions
work bulletins
work schedules, plans and specifications.

bulletins
checklists
company procedures and regulations
delivery dockets
emergency procedures
induction procedures
industrial agreements
instructions
job safety analysis (JSA) and safe work method statements
maps
MSDS
OHS requirements
quality requirements
work schedules
workplace policies.

email
facsimile
internet
two-way radios.

contractors
co-workers
supervisors
the public
trainers.

active listening
group interaction
interpreting signage
meetings
questioning
verbal and written.

Overview of assessment
This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate construction workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

locate, interpret and apply relevant information
comply with site safety plan, OHS regulations and state and territory legislation applicable to workplace operations
comply with organisational policies and procedures, including quality requirements
safely and effectively use communication equipment
communicate and work effectively and safely with others
interpret all signage accurately
complete tasks successfully following instruction
convey pieces of information to other workers accurately
fill out workplace documents accurately
frame questions at an on-site meeting in a range of contexts or occasions over time.

Context of and specific resources for assessment
This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.
Assessment of essential underpinning knowledge will usually be conducted in an off-site context.
Assessment is to comply with relevant regulatory or Australian standards' requirements.

Resource implications for assessment include:

an induction procedure and requirement
realistic tasks or simulated tasks covering the mandatory task requirements
relevant specifications and work instructions
tools and equipment appropriate to applying safe work practices
support materials appropriate to activity
workplace instructions relating to safe work practices and addressing hazards and emergencies
material safety data sheets
research resources, including industry related systems information.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Integrated Framework Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.

Replaces
State Code National Code Title Type
W1812 BCGCM1004B Conduct workplace communication Unit of competency
Replaced By
State Code National Code Title Type
D7349 CPCCCM1014A Conduct workplace communication Unit of competency
State Code National Code Title Type
1473 52209 Certificate III in Bricklaying (Housing) Accredited course
W577 CPC30108 Certificate III in Bricklaying/Blocklaying Qualification
W578 CPC30208 Certificate III in Carpentry Qualification
1471 52207 Certificate III in Carpentry (Housing) Accredited course
W596 CPC32008 Certificate III in Carpentry and Joinery Qualification
W572 CPC20408 Certificate II in Concreting Qualification
W579 CPC30308 Certificate III in Concreting Qualification
W569 CPC20108 Certificate II in Construction Qualification
W568 CPC10108 Certificate I in Construction Qualification
W570 CPC20208 Certificate II in Construction Pathways Qualification
W580 CPC30408 Certificate III in Demolition Qualification
W581 CPC30508 Certificate III in Dogging Qualification
W591 CPC31508 Certificate III in Formwork/Falsework Qualification
W595 CPC31908 Certificate III in Joinery Qualification
W598 CPC32208 Certificate III in Joinery (Stairs) Qualification
W593 CPC31708 Certificate III in Low Rise Structural Framing Qualification
1474 52210 Certificate III in Painting (Housing) Accredited course
W582 CPC30608 Certificate III in Painting and Decorating Qualification
1427 52134 Certificate II in Painting and Decorating (Pre-Apprenticeship) Accredited course
1475 52211 Certificate III in Plastering (Housing) Accredited course
W583 CPC30708 Certificate III in Rigging Qualification
W584 CPC30808 Certificate III in Roof Tiling Qualification
W585 CPC30908 Certificate III in Scaffolding Qualification
W597 CPC32108 Certificate III in Signage Qualification
1622 52259 Certificate II in Signage (Pre-Apprenticeship) Accredited course
W586 CPC31008 Certificate III in Solid Plastering Qualification
1476 52212 Certificate III in Steel Framing (Housing) Accredited course
W587 CPC31108 Certificate III in Steelfixing Qualification
W599 CPC32308 Certificate III in Stonemasonry (Monumental/Installation) Qualification
1472 52208 Certificate III in Wall and Ceiling Fixing (Housing) Accredited course
W588 CPC31208 Certificate III in Wall and Ceiling Lining Qualification
1426 52133 Certificate II in Wall and Ceiling Lining (Pre-Apprenticeship) Accredited course
W589 CPC31308 Certificate III in Wall and Floor Tiling Qualification