Elements and Performance Criteria

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This unit of competency includes organisation computer and data systems. This may include systems which cover (select relevant items):
Word and Excel documents
safety, safety data and injury reporting
orders, purchasing, stock levels and scheduling
stock control, stores, warehousing and logistics
materials hazards, labelling, materials identification, materials safety data sheets (MSDSs)
batch data, schedules, production planning and operations planning
product quality, statistical control, production trends and quality control
maintenance, maintenance planning, procedures and spare parts.
The organisation systems will usually be computerised, but may include data sheets, paper or hard copy records, manuals and instructions.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes use of equipment and tools such as:
computers - stand alone and/or networked
mobile terminals and hand held devices
printers
mouse, keyboard
facsimile equipment
onboard terminals
scanners
bar coders.
Software applications may include:
CC mail and email
Internet or intranet
word processing, database and spreadsheet programs
company/process specific software
word processing, database and spreadsheet programs.
Documents may include:
work orders
work instructions/standard operating procedures
email or CC mail
faxes
memos
tables
standard letters
standard reports.
Hazards
Typical hazards include:
repetition strain injuries
glare from monitor screens
damages cables or connections
strains or injuries moving computer equipment.
Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
software problems, such as unable to access file, find correct page or send CC mail, input data.
loose or disconnected cables
'frozen' screens
faulty monitors
key board problems.
Variables
Key variables to be monitored include:
types of hardware systems
access and log on procedures
types of software packages
Internet/intranet systems
types of data to be stored and retrieved.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate corrective action. The reasoning process behind the problem analysis and determining the required actions should be assessed.
Consistent performance should be demonstrated. For example, look to see that:
in-plant computer programs are correctly utilised
software problems are recognised and solved effectively and efficiently
documents are completed to the standard required
the operation and access to data from the system can be demonstrated
data can be input and output from the system as required
obvious problems in related to operation of the system are recognised and an appropriate contribution made to their solution.
Assessment method and context
Assessment will occur using industrial equipment and will be undertaken in a work-like environment.
Competence in this unit may be assessed:
on a processing plant allowing for operation under all normal and a range of abnormal conditions
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.