Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Contexts in which the business operates may include relationships within:
business community
culturally and linguistically diverse communities
family groups
Indigenous communities
non-Indigenous communities
professional community
religious and/or spiritual communities
specific target groups
Commitments/obligations may relate to:
community
family
self
staff
Commitments/obligations may include:
business commitments and community/family responsibilities
personal principles
personal work/life balances and priorities e.g. health considerations such as exercise, stress
professional commitments
resource commitments to community e.g. contributions to social goals, Community Development Employment Program (CEDP) staff responsibilities, community centres, mentoring, community projects
resource commitments to cultural life e.g. cultural maintenance programs, language maintenance
resource commitments to immediate and extended family members e.g. money obligations, skills and resource contributions to family projects
time commitments to community activities e.g. participation in community events, ceremonies and activities, school committees, sporting associations
time commitments to immediate and extended family members e.g. child care and aged care responsibilities, emotional support obligations for family issues
time commitments to cultural life e.g. National Aboriginal and Torres Strait Islander Day of Celebration (NAIDOC) activities, National Sorry Day activities, National Reconciliation Week activities, religious activities, national days, ceremonies, funerals and related mourning business
Strategies may include:
communication strategies
consulting with other small businesses to identify successful strategies used
developing clear guidelines for staff, such as:
codes of conduct
customer/client charters
family/community charters
job descriptions
organisational trees
developing clear processes for staff
developing plans to address unanticipated events
developing plans to include health considerations for self and staff
personal vision/values
using diaries/calendars to timetable known obligations
Plans may relate to:
communication
contingency
OHS
performance appraisal
personal and staff development
succession arrangements
time management
Culturally appropriate work ethic may include:
impact on and within the community
impact on and within the family
impact on and within the wider community
impact on self
relevance of the business to the community
relevance of work to the individual
role development and clarification processes
skills to perform the work
Reviewing plans and strategies may include:
360º feedback
applying qualitative and/or quantitative measures to business performance
applying qualitative and/or quantitative measures to individual performance
family or community consultation

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
completeness in terms of scope and detail of analysis of the implications of family, cultural and community obligations/commitments on self, staff and the business
clarification of a culturally appropriate work ethic and the workability of plans and strategies for maintaining this ethic
plans and strategies to address the negative impact obligations/commitments may have on the business
knowledge of characteristics of small business and its environment.
Context of and specific resources for assessment
Assessment must ensure:
access to relevant documentation
candidate's individual circumstances and work in the context of running a small business, are the basis for assessment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
portfolio of evidence including the analysis of the implications of obligations/commitments and plans/strategies to address any negative impacts these may have on the business
oral or written questioning to assess knowledge of community and family expectations and dynamics
analysis of review of plans and strategies.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBSMB409A Build and maintain relationships with small business stakeholders.