Unit of competency Outline
Date retreived
22/07/2026 5:51 PM AWST
22/07/2026 5:51 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct online transactions in an automotive workplace
Conduct online transactions in an automotive workplace
Unit of competency
National Code
AURSCA111
AURSCA111
State Code
OCL21
OCL21
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
080905 - Practical Computing Skills
Original Release Date
31/03/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to conduct online transactions when selling a range of automotive products and services. It also includes dispatching goods and checking processed online transactions.The unit applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Perform online transactions
- 1.1 Confirm workplace requirements for online sale of automotive products and services
- 1.2 Secure online personal authentication information according to workplace requirements
- 1.3 Determine required online functions and processes to supply required automotive products and services
- 1.4 Report technical difficulties in accessing and using online facilities to online service provider
2. Administer online transactions
- 2.1 Complete online transaction and dispatch purchased automotive product or service according to terms of online transaction
- 2.2 Complete records of transactions and maintain according to workplace procedures
- 2.3 Compare workplace records with online records, and report irregularities according to workplace procedures
3. Review effectiveness of online transactions
- 3.1 Review automotive products and services rendered to determine quality and timeliness of delivery in relation to advertised profile and content
- 3.2 Analyse customer feedback against online transaction history to determine customer satisfaction
- 3.3 Report any issues with service provider to supervisor according to workplace procedures
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXB19 | AURSCA011 | Conduct online transactions in an automotive workplace | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGB1 | AUR31020 | Certificate III in Automotive Sales | Qualification |
| BGX4 | AUR21120 | Certificate II in Automotive Sales | Qualification |