Unit of competency Outline

Date retreived
22/07/2026 7:28 AM AWST

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Communicate in the workplace

Communicate in the workplace

Unit of competency
National Code
ICPSUP2620
State Code
OBQ75
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/05/2020
View on TGA
State Implementation and Classification
Approved Date
20/08/2020
Field of Education
120505 - Work Practices Programmes
Original Release Date
20/08/2020
Nominal Hours
50
Description
This unit describes the skills and knowledge required to participate in effective workplace written and spoken communication.It applies to individuals who perform a range of mainly routine tasks using limited practical skills and fundamental knowledge in a defined context. Individuals demonstrate oral and written communication skills when interacting with colleagues and clients. They generally work under direct supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for workplace communication
  • 1.1 Identify audience and purpose of workplace communication
  • 1.2 Select method of communication to convey information
  • 1.3 Plan content of communication according to required outcomes
2. Undertake routine workplace communication
  • 2.1 Make queries to required personnel regarding work processes
  • 2.2 Locate and store information according to required workplace procedures
  • 2.3 Complete required workplace documentation
  • 2.4 Convey views in job related presentations
3. Participate in group workplace communication
  • 3.1 Interact with others in a professional and supportive manner
  • 3.2 Participate in group discussion and contribute to an agreed goal according to workplace meeting procedures
  • 3.3 Follow and confirm group decisions
4. Interact with clients
  • 4.1 Communicate with internal and external clients about simple routine matters
  • 4.2 Use required forms of greeting, identification and address according to enterprise protocols
  • 4.3 Clarify, query and note needs of the client as required
  • 4.4 Follow referral processes to establish contact between client and required personnel
  • 4.5 Exercise discretion and confidentiality according to enterprise procedures
  • 4.6 Take required follow-up steps according to enterprise customer service practices
No information
No information
Replaces
State Code National Code Title Type
AUO62 ICPSUP262 Communicate in the workplace Unit of competency