Unit of competency Outline
Date retreived
22/07/2026 1:29 AM AWST
22/07/2026 1:29 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in the workplace
Communicate in the workplace
Unit of competency
National Code
ICPSUP262
ICPSUP262
State Code
AUO62
AUO62
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/09/2015
Nominal Hours
50
Description
This unit describes the skills and knowledge required to participate in clear and logical workplace communication, including both written and spoken communication.It applies to individuals who perform a range of mainly routine tasks in various sectors of the printing and graphic arts industry, using limited practical skills and fundamental knowledge in a defined context. They generally work under direct supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Convey and handle information
- 1.1 Gather, record and convey simple and routine information in a workplace related context
- 1.2 Personal interaction is conducted in a courteous manner in the workplace context
- 1.3 Queries are made clearly and concisely in a workplace context
- 1.4 Procedures for location and storage of information are employed, and the particular workplace practices are adhered to
- 1.5 Information is organised clearly, concisely and logically, and complies with workplace practices
- 1.6 Workplace documents are completed clearly and accurately within a specified time
- 1.7 Time is used efficiently in a workplace context
2. Give and follow simple routine instructions
- 2.1 Safe work practices are incorporated in instructions
- 2.2 Instructions are accurate, clear, concise and comprehensive, and are consistent with the skills of the receiver
- 2.3 Appropriate methods of instruction are selected
- 2.4 Interaction with others is efficient, effective, responsive, courteous and supportive
- 2.5 Prescribed sequences are adhered to in a workplace related context
- 2.6 Routine checking of own and others’ performance is exercised
- 2.7 Task is carried out in a workplace related context
3. Participate in small informal work groups
- 3.1 Interaction is supportive, efficient, effective and courteous
- 3.2 Participation in discussions takes place in a workplace related context
- 3.3 Contributions are constructive in terms of the goal
- 3.4 Group decisions are understood and confirmed
4. Interact with clients
- 4.1 Interaction with clients within, and external to, an organisation about simple routine matters
- 4.2 Interaction is consistent with the needs of organisation, and organisation is presented in a positive and client-centred way
- 4.3 Correct forms of greeting, identification and address are used according to enterprise practices
- 4.4 Needs of the client are clarified and noted where appropriate
- 4.5 Referral processes are followed to establish contact between client and appropriate personnel
- 4.6 Discretion and confidentiality are exercised where appropriate
- 4.7 Appropriate follow-up steps are taken according to enterprise customer service practices
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3258 | ICPSU262C | Communicate in the workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OBQ75 | ICPSUP2620 | Communicate in the workplace | Unit of competency |