Elements and Performance Criteria

Range description
Work is carried out in accordance with company policies and procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements
Teams refer to both defined teams and to work groups who interact to achieve work outcomes and/or to address a specific function or issue
Achieving team goals typically involves co-operation with own team members and with other teams and work areas
Everyday workplace language is used. This may include commonly used technical terms
Communication systems reflect the culture of the workplace and the workforce. This may include communicating with people from diverse cultural backgrounds and with people with limited English language and literacy skills

Ability to:
Identify team objectives, responsibilities and performance standards
Confirm and agree on work roles and responsibilities within the team
Complete work responsibilities within agreed timelines
Assess time and other resource requirements related to achieving own work responsibilities
Identify problems and request assistance in a timely manner to achieve personal and team goals
Use communication techniques appropriate to the audience
Exchange constructive feedback with team members
Participate effectively in team processes. This includes working with own team members and with other teams and work areas
Support other team members to achieve team goals

Knowledge of:
Procedures for establishing team goals and performance standards
Methods used to measure achievement of personal and team goals. Examples of personal measurement may include achievement of work outcomes and performance appraisal systems. Examples of team measures may include performance indicators
Team goals and personal role in achieving these
Group processes including basic facilitation, negotiation and conflict resolution

Relationship with other standards
Pre-requisite units
There are no pre-requisite units for this competency standard.
Co-assessment of related units
This unit should be assessed together with core units and other units of competence relevant to the function or work role.

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Opportunities to participate in team processes
Workplace arrangements for establishing company, workplace and team goals
Methods used to measures and report on performance against targets or standards
Resources required to achieve personal work requirements

Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.