Unit of competency Outline
Date retreived
22/07/2026 5:00 AM AWST
22/07/2026 5:00 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide coaching/mentoring in the workplace
Provide coaching/mentoring in the workplace
Unit of competency
National Code
MSMSUP382
MSMSUP382
State Code
AXO04
AXO04
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080303 - Human Resource Management
Original Release Date
08/08/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to establish and provide one-to-one coaching and/or mentoring in the workplace and evaluate its effectiveness.This unit applies to senior operators, team leaders or personnel who have significant workplace experience and who are required to use interpersonal skills to provide coaching and mentoring within their area of expertise to assist an employee to identify and meet his/her development needs. This unit applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.This unit applies to all work environments.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Notes
Elements and Performance Criteria
1. Establish coaching or mentoring relationship
- 1.1 Identify areas for development in line with organisation and individual's requirements
- 1.2 Use effective communication styles to develop trust, confidence and rapport
- 1.3 Discuss and clarify expectations and goals
- 1.4 Agree together on how the relationship will be conducted
- 1.5 Seek input from other relevant personnel
2. Provide coaching or mentoring support
- 2.1 Assist the individual to identify and evaluate opportunities to achieve agreed goals and development activities
- 2.2 Share personal experiences and knowledge with the individual to assist in progress to agreed goals and development
- 2.3 Provide a supportive environment to allow the individual to develop towards the achievement of goals
- 2.4 Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration
- 2.5 Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals
- 2.6 Identify problems inhibiting the individual from achieving their goals and take appropriate action
3. Evaluate effectiveness of coaching or mentoring
- 3.1 Monitor the relationship and progress of the individual
- 3.2 Recognise and openly discuss changes in the coaching or mentoring relationship
- 3.3 Make adjustments to the relationship to take account of the needs of both the mentor or coach and the individual
- 3.4 Seek feedback from individual and other relevant personnel to identify and implement improvements
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W8301 | MSAPMSUP382A | Provide coaching/mentoring in the workplace | Unit of competency |