Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
receipt of goods from suppliers
dispatch of goods
shrinkage prevention
waste controls
safety controls
secure storage
stock control and inventories

Stocktaking procedures may include:
stock control
stock levels
cyclical counts
minimisation of out of date stock
quality control

Contingency plans may include:
breakdowns
delays
floods
breakages

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Plans, coordinates and implements activities associated with receipt, dispatch, storage and movement of merchandise according to store policies and procedures, including occupational health and safety policies and guidelines.
Implements maintenance procedures for storage areas and equipment according to store policy.
Plans, coordinates and implements activities associated with stock control, including:
monitoring and controlling stock levels
establishing and maintaining stocktaking procedures
documenting and reporting on inventories according to store policies and procedures.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
receipt of goods from suppliers
dispatch of goods
shrinkage prevention
waste controls
safety controls
secure storage in an appropriate environment
equipment used to move stock
Store systems and equipment for stock recording and control
Inventory control
Storage security
Licensing requirements for operating moving equipment (if applicable)
Relevant legislation and statutory requirements
Relevant industry codes of practice
Occupational health and safety legislation/regulations/codes of practice

Skills in:

Stocktaking procedures
Record maintenance
Literacy skills in regard to:
documenting and recording procedures
Numeracy skills in regard to:
interpreting data and cost effectiveness/efficiency

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRO5B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
Relevant documentation, such as:
store policies and procedures on inventory control
legislation and statutory requirement
industry codes of practice
occupational health and safety legislation/regulations/codes of practice
Access to:
a stock control system
stock control equipment
a team

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Implementing stock taking procedures requires communication of ideas and information. (3)

Collecting analysing and organising information
Establishing procedures to monitor and control stock levels requires information to be collected, analysed and organised. (3)

Planning and organising activities
Developing contingency plans requires activities to be planned and organised. (3)

Working with others and in teams
Team work will be required to implement store policies and procedures in regard to stock control. (3)

Using mathematical ideas and techniques
Mathematical ideas and techniques will be applied when developing reports on stock inventories. (3)

Solving problems
Developing contingency plans in regard to stock delivery times will require problem solving skills. (3)

Using technology
The use of technology will be applied when developing reports on stock inventories. (3)