Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Human resources issues may include:
change management
employee assistance programs
grievances and disputes
human resources information systems (HRIS)
industrial relations
learning and development
payroll administration
performance management
rehabilitation and return-to-work schemes
remuneration
selection and recruitment
succession planning
workplace health and safety (WHS).
Research strategies may involve:
interviews
literature searches of print and online resources
statistical analysis
surveys.
Relevant personnel may include:
experienced human resources practitioners
managers and team leaders
industry experts and spokespersons
training and development staff.
Ethical requirements may include:
addressing improper behaviour
applying company values
codes of conduct
principles, such as confidentiality, fairness, respect, impartiality and integrity
managing information according to legislation and organisational policies, including privacy requirements
reporting processes.
Workforce data may include:
absenteeism rates
climate and opinion surveys
days of work lost through accident or injury
demographic data on the workforce, such as age and gender
learning and development data, such as training records
leave entitlements
number of workers in different roles or occupations
payroll and remuneration data
records of grievances, bullying and complaints
retention and attrition rates.
Sources of workforce data may include:
Australian Bureau of Statistics (ABS)
databases
electronic or paper forms
employee records
HRIS
interviews
surveys.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:

prepare a research report that reviews a key human resources function in an organisational context and demonstrates understanding of the requirement for sound policy, ethical approaches, and appropriate organisational change processes
analyse workforce data
apply knowledge of legal and compliance requirements for working in human resources.
Context of and specific resources for assessment
Assessment must ensure:

examples of human resources policies and files on performance feedback, disputes and grievances, workers' compensation and leave applications.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment of reports on outcomes of research
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
observation of presentations on human resources functions being reviewed
oral or written questioning to assess knowledge of human resources functions being reviewed and policy frameworks
evaluation of research undertaken
review of documentation analysing the strengths and weaknesses of policies and procedures
review of documentation of behaviours associated with working ethically in the area under review.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Certificate IV in Human Resources.