Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Internet codes of practice
Business-to-business (B2B):
involves e-business between organisations
may be B2G - business to Government
Business-to-consumer (B2C):
involves e-business between an enterprise and a customer
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)
e-business models may include:
e-shop / e-tailing
e-mall
e-procurement
e-auction
e-office
virtual community
portal
collaboration partners
third party marketplaces
value chain integrators
value chain service providers
information brokers
trust services
competitor cooperation model
web rings
multilevel marketing
aggregator models
tender services
e-Government
micro-payments business model
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Internet codes of practice
Business-to-business (B2B):
involves e-business between organisations
may be B2G - business to Government
Business-to-consumer (B2C):
involves e-business between an enterprise and a customer
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)
e-business models may include:
e-shop / e-tailing
e-mall
e-procurement
e-auction
e-office
virtual community
portal
collaboration partners
third party marketplaces
value chain integrators
value chain service providers
information brokers
trust services
competitor cooperation model
web rings
multilevel marketing
aggregator models
tender services
e-Government
micro-payments business model

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Rationale and supporting evidence for choice of e-business model
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
e-business
e-business terminology
Accepted and emerging e-business models for business-to-business and business-to-consumer
Opportunities and threats for the business related to e-business
Underpinning skills
Electronic technology (computer, modem, telephone etc) skills
Literacy skills to identify and interpret business models
Numeracy skills for analysis of resourcing requirements and viability
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace especially technology based resources
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit.
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to identify and evaluate e-business models and their relevance for the business (3)
Communicating ideas and information -to assist planning through ranked business models (3)
Planning and organising activities - to evaluate the structure and features of a variety of business models in order to develop an e-business model for the business (3)
Working with teams and others -to gather and analyse information on business models (3)
Using mathematical ideas and techniques - to rank compatible business models (2)
Solving problems - to evaluate and determine viable business models and develop an e-business model for the business which will provide a secure environment for business growth (3)
Using technology - to investigate e-business models (1)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Rationale and supporting evidence for choice of e-business model
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
e-business
e-business terminology
Accepted and emerging e-business models for business-to-business and business-to-consumer
Opportunities and threats for the business related to e-business
Underpinning skills
Electronic technology (computer, modem, telephone etc) skills
Literacy skills to identify and interpret business models
Numeracy skills for analysis of resourcing requirements and viability
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace especially technology based resources
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit.
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to identify and evaluate e-business models and their relevance for the business (3)
Communicating ideas and information -to assist planning through ranked business models (3)
Planning and organising activities - to evaluate the structure and features of a variety of business models in order to develop an e-business model for the business (3)
Working with teams and others -to gather and analyse information on business models (3)
Using mathematical ideas and techniques - to rank compatible business models (2)
Solving problems - to evaluate and determine viable business models and develop an e-business model for the business which will provide a secure environment for business growth (3)
Using technology - to investigate e-business models (1)