Unit of competency Outline
Date retreived
22/07/2026 10:01 AM AWST
22/07/2026 10:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Resolve customer complaints
Resolve customer complaints
Unit of competency
National Code
FNBFS06B
FNBFS06B
State Code
C5375
C5375
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
24/10/2002
Field of Education
080501 - Sales
Original Release Date
24/10/2002
Nominal Hours
20
Description
Notes
Elements and Performance Criteria
No information
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7334 | FNSICCUS302A | Process customer complaints | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C084 | FNB30199 | Certificate III in Financial Services | Qualification |
| C528 | FNB40602 | Certificate IV in Financial Services (Accounting) | Qualification |
| C524 | FNB30302 | Certificate III in Financial Services (Accounts Clerical) | Qualification |
| C529 | FNB40702 | Certificate IV in Financial Services (Financial Planning Support) | Qualification |