Unit of competency Outline
Date retreived
22/07/2026 7:27 AM AWST
22/07/2026 7:27 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Investigate incidents
Investigate incidents
Unit of competency
National Code
PMAOHS310B
PMAOHS310B
State Code
W8830
W8830
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
18/12/2008
Field of Education
061301 - Occupational Health And Safety
Original Release Date
18/12/2008
Nominal Hours
30
Description
This competency unit refers to the investigation of incidents that occurred at the workplace. These incidents can vary from large to small, completely internal or partially externally coordinated. They include, but are not limited to, all types of emergencies, fires, OHS and/or environmental incidents.
Notes
Elements and Performance Criteria
1. Monitor and review emergency situation
- 1.1. Undertake site inspections of incident scene
- 1.2. Communicate with relevant personnel regarding specific aspects of the emergency situation
- 1.3. Monitor corrective action procedures
- 1.4. Communicate changes to the situation to appropriate personnel.
2. Record investigation process and results as appropriate
- 2.1. Establish and secure boundaries of the incident scene to prevent contamination of prospective evidence/exhibits
- 2.2. Identify and interview persons relevant to the incident
- 2.3. Identify and record evidence/exhibits at the scene prior to examination to ensure continuity
- 2.4. Assess relevant information, documentation and evidence/exhibits
- 2.5. Determine point of origin and most likely cause of incident of the emergency
- 2.6. Determine risk factors affecting the emergency
- 2.7. Identify and analyse a range of other possible causes
- 2.8. Identify and utilise support services to investigate the incident scene
- 2.9. Process, record and communicate information/evidence/ exhibits, forms and documents to appropriate personnel following enterprise policies and procedures.
3. Make suggestions to improve handling of emergency situation
- 3.1. Identify and assess tactical factors and resulting priorities occurring during the emergency
- 3.2. Formulate appropriate suggestions to improve handling of similar emergency situation based upon information available
- 3.3. Identify obvious problems in related plant area and make an appropriate contribution to their solution.
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Codes of practice/ standards
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
Job safety and environment analysis will be conducted in accordance with required company procedures and policies.
This competency covers process manufacturing plants which may involve workplace hazards such as:
chemicals and hazardous materials
gases and liquids under pressure
moving machinery
materials handling
working at heights, in restricted or confined spaces, or environments subjected to heat, noise, dusts or vapours.
Incidents/emergencies
Incidents/emergencies may include, but are not limited to:
accidents
fire
chemical or oil spills
gas leak or vapour emission
utilities failure
bomb scares
OHS incidents
environmental incidents.
Enterprise policies and procedures
Enterprise policies and procedures include those which directly or indirectly cover emergency situations, such as:
emergency, fire and accident procedures
hazard policies and procedures
standard operating procedures (SOPs)
safety procedures
work instructions
personal protective clothing and equipment procedures.
Evidence gained
Evidence gained as a result of investigations may include:
video tapes
audio tapes
drawings
photographs
plans
manifests
relevant documents
personal notes
physical evidence/materials
debris
soil.
Support services
Support services may include incident scene specialists:
pathologists
forensic investigators
coroner
government medical officers
interpreters
technical services
legal officers
undertakers
forensic accountants
information technology consultants
document examiners
handwriting experts
financial organisations
external law enforcement agencies.
Interview strategies
Interview strategies may vary but require consideration of:
location
timing
method (direct questioning, empathetic questioning)
strategies for developing rapport
who is being interviewed
exclusion of leading questions
avoidance of cross-examination.
Legal and policy requirements
Legal and policy requirements differ according to the status of the person being interviewed. Such requirements may include:
the presence of a solicitor, independent person, family member or interpreter
special consideration that applies disabled, child, parent, age, gender, ethnicity and race.
Post investigation documentation
Post investigation documentation may include:
statements
proformas
photographs
tape recordings.
Designated personnel
Designated personnel for incident investigation referrals may include:
employer
personnel directly involved in responding to the incident, including:
first response personnel
emergency response team members
emergency team leader(s)
First Aid officers
other personnel with emergency team leader responsibilities.
Health, safety and environment (HSE)
All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Codes of practice/ standards
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
Job safety and environment analysis will be conducted in accordance with required company procedures and policies.
This competency covers process manufacturing plants which may involve workplace hazards such as:
chemicals and hazardous materials
gases and liquids under pressure
moving machinery
materials handling
working at heights, in restricted or confined spaces, or environments subjected to heat, noise, dusts or vapours.
Incidents/emergencies
Incidents/emergencies may include, but are not limited to:
accidents
fire
chemical or oil spills
gas leak or vapour emission
utilities failure
bomb scares
OHS incidents
environmental incidents.
Enterprise policies and procedures
Enterprise policies and procedures include those which directly or indirectly cover emergency situations, such as:
emergency, fire and accident procedures
hazard policies and procedures
standard operating procedures (SOPs)
safety procedures
work instructions
personal protective clothing and equipment procedures.
Evidence gained
Evidence gained as a result of investigations may include:
video tapes
audio tapes
drawings
photographs
plans
manifests
relevant documents
personal notes
physical evidence/materials
debris
soil.
Support services
Support services may include incident scene specialists:
pathologists
forensic investigators
coroner
government medical officers
interpreters
technical services
legal officers
undertakers
forensic accountants
information technology consultants
document examiners
handwriting experts
financial organisations
external law enforcement agencies.
Interview strategies
Interview strategies may vary but require consideration of:
location
timing
method (direct questioning, empathetic questioning)
strategies for developing rapport
who is being interviewed
exclusion of leading questions
avoidance of cross-examination.
Legal and policy requirements
Legal and policy requirements differ according to the status of the person being interviewed. Such requirements may include:
the presence of a solicitor, independent person, family member or interpreter
special consideration that applies disabled, child, parent, age, gender, ethnicity and race.
Post investigation documentation
Post investigation documentation may include:
statements
proformas
photographs
tape recordings.
Designated personnel
Designated personnel for incident investigation referrals may include:
employer
personnel directly involved in responding to the incident, including:
first response personnel
emergency response team members
emergency team leader(s)
First Aid officers
other personnel with emergency team leader responsibilities.
Health, safety and environment (HSE)
All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Assessment of this unit should include demonstrated competence on actual plant and equipment in a work environment. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which will include disruptions to normal, smooth operation.
Simulation may be required to allow for assessment of parts of this unit. Simulation should be based on the actual plant and will include walk-throughs of the relevant competency components. Simulations may also include the use of case studies/scenarios and role plays.
This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of what-if scenarios both on the plant (during demonstration of normal operations and walk throughs of abnormal operations) and off the plant.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate corrective action within the scope and level of their responsibilities and competencies.
Consistent performance should be demonstrated. In particular look to see that wherever possible:
the scene is secure and evidence is preserved
evidence is collected in accordance with legislative requirements
point of origin and most likely cause of incident is determined
a range of other possible causes can be identified and analysed
obvious problems in related plant areas are recognised and an appropriate contribution made to their solution
emergency reporting procedures are understood and followed.
These aspects may be best assessed using a range of scenarios/case studies/what-ifs as the stimulus with a walk-through forming part of the response. These assessment activities should include a range of problems, including new, unusual and extreme situations which may have been generated from the past incident history of the plant, incidents on similar plants around the world, hazard analysis activities (eg HAZOP) and similar sources.
Context of and specific resources for assessment
Assessment will require access to an operating plant over an extended period of time, or a suitable method of gathering evidence of operating ability over a range of situations. A bank of scenarios/case studies/what-ifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions.
Method of assessment
In all plants it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Assessment of this unit should include demonstrated competence on actual plant and equipment in a work environment. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which will include disruptions to normal, smooth operation.
Simulation may be required to allow for assessment of parts of this unit. Simulation should be based on the actual plant and will include walk-throughs of the relevant competency components. Simulations may also include the use of case studies/scenarios and role plays.
This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of what-if scenarios both on the plant (during demonstration of normal operations and walk throughs of abnormal operations) and off the plant.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competence must be demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate corrective action within the scope and level of their responsibilities and competencies.
Consistent performance should be demonstrated. In particular look to see that wherever possible:
the scene is secure and evidence is preserved
evidence is collected in accordance with legislative requirements
point of origin and most likely cause of incident is determined
a range of other possible causes can be identified and analysed
obvious problems in related plant areas are recognised and an appropriate contribution made to their solution
emergency reporting procedures are understood and followed.
These aspects may be best assessed using a range of scenarios/case studies/what-ifs as the stimulus with a walk-through forming part of the response. These assessment activities should include a range of problems, including new, unusual and extreme situations which may have been generated from the past incident history of the plant, incidents on similar plants around the world, hazard analysis activities (eg HAZOP) and similar sources.
Context of and specific resources for assessment
Assessment will require access to an operating plant over an extended period of time, or a suitable method of gathering evidence of operating ability over a range of situations. A bank of scenarios/case studies/what-ifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions.
Method of assessment
In all plants it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C6021 | PMAOHS310A | Investigate incidents | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXM16 | PMAWHS310 | Investigate incidents | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWW7 | DEF32115 | Certificate III in Explosive Ordnance Manufacture | Qualification |
| J835 | UEG40114 | Certificate IV in Gas Supply Industry Operations | Qualification |
| J834 | UEG30114 | Certificate III in Gas Supply Industry Operations | Qualification |
| W528 | MSA60108 | Advanced Diploma of Manufacturing Technology | Qualification |
| J572 | PMA30113 | Certificate III in Process Plant Operations | Qualification |
| W516 | PMA30108 | Certificate III in Process Plant Operations | Qualification |
| J571 | PMA40113 | Certificate IV in Process Plant Technology | Qualification |
| W517 | PMA40108 | Certificate IV in Process Plant Technology | Qualification |