Unit of competency Outline

Date retreived
22/07/2026 7:30 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Deliver a structured program

Deliver a structured program

Unit of competency
National Code
CHCGROUP410B
State Code
D2545
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090513 - Counselling
Original Release Date
17/07/2014
Nominal Hours
40
Description
This unit of competency describes the skills and knowledge required to deliver a short, one off, structured program according to the format and timing requirements of the program
Notes
Elements and Performance Criteria
1. Conduct pre-program assessments
  • 1.1 Discuss program objectives and format with potential group participants to assess the program's suitability for them
  • 1.2 Identify special needs of potential group participants in pre-group assessment
  • 1.3 Identify conditions potentially incompatible with program objectives
  • 1.4 Select participants for group according to selection criteria
  • 1.5 Communicate participant acceptance and confirm with client
2. Confirm program process
  • 2.1 Clearly communicate program objectives, learning outcomes and structure to participants
  • 2.2 Establish group process and participation guidelines with participants
  • 2.3 Communicate boundaries and limitations of program
  • 2.4 Identify and access resources required for program implementation
3. Implement program
  • 3.1 Deliver program content according to the sequence and procedure identified
  • 3.2 Manage pace of delivery to meet timeline requirements and overall objectives
  • 3.3 Encourage group interaction and manage it to maintain relevancy and ensure equity of discussion amongst participants
  • 3.4 Present material to accommodate relevant discussion and questions, while ensuring key information and processes are delivered within timing requirements
  • 3.5 Use presentation tools and adult learning theories and models effectively
  • 3.6 Provide communication and literacy support to participants as required to ensure equitable access to information
  • 3.7 Summarise information and key learning throughout the program
  • 3.8 Deliver program collaboratively with co-facilitator where required
4. Contain emotional responses
  • 4.1 Ensure strong emotions expressed by participants are acknowledged and affirmed
  • 4.2 Normalise and validate participant experience where appropriate and sensitively challenge where required
  • 4.3 Refer participant to support services if required and encourage them to seek follow up support
  • 4.4 Refocus group participants on program process
5. Review achievement of program objectives
  • 5.1 Assess participants' understanding of key concepts and achievement of learning objectives during delivery
  • 5.2 Identify additional issues raised which are not addressed within the scope of the program and initiate referral or follow up action to address them
  • 5.3 Conduct program evaluation according to program evaluation process and complete reporting in line with requirements
  • 5.4 Gather and assess feedback on program to guide continuous improvement of delivery
  • 5.5 Review effectiveness of implementation with co-facilitator or supervisor
  • 5.6 Identify opportunities to improve program delivery
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Special needsmay include:
Those associated with:
potential for self-harm
disability
literacy level
travel
childcare
cultural influences or protocols


Pre-group assessmentmay include but is not limited to:
Phone interview
One-on-one discussions
Referral information


Conditions potentially incompatible with program objectives may include:
Mental illness
Domestic and family violence issues
Drug and alcohol abuse
Incompatibility with selection criteria
Language, literacy, numeracy and education abilities prevent effective engagement with program and achievement of program outcomes


Selection criteria may include
Location
Life circumstances or situations
Relevance to target issues
Age
Gender
Ability to commit to group process
Suitability for intervention focus


Boundaries and limitations of program may include:
That the program is designed to touch on many issues but not cover them in depth and is not designed to:
provide counselling
act as a support group
act as a forum for story telling
deal with advocacy issues


Presentation toolsmay include:
Overhead projector
Whiteboard
Flip paper
Butcher's paper
Powerpoint presentations
Case studies, scenarios
Pictures, photographs, diagrams


Support servicesmay include but is not limited to:
Other professionals within own service
Other programs offered by own or other services
Self-help/support groups
Counselling services
Alcohol and other drug support services
Mental health support services
Domestic and family violence support services
Financial assistance and counselling services
Child Support Agency
Family Magistrate Service
Centrelink/Family Assistance Office
Mediation centres
Australian Taxation Office
Family Court of Australia
Phone support services, e.g. Mensline
Family relationship centres
Other agencies providing support and counselling
Websites for example MENDS and Parenting Children
Stepfamily Association of Australia
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills in the application of the planning, delivery and review of short, structured programs within identified resources including timeframes
Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Assessment must confirm sufficient ability to deliver short, structured programs to groups


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to an appropriate workplace or simulation of realistic workplace setting where assessment can take place


Method of assessment:
Evidence for assessment of competence may be gathered by appropriate combination of the following:
demonstration of competency within the working environment through the facilitation of short structured groups selected through appropriate application of a selection process
realistic simulations, projects, previous relevant experience or oral questioning on 'what if?' scenarios, case presentations, written assessment
observation of processes and procedures, oral and/or written questions on essential knowledge and skills and consideration of required attitudes
where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of locations, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The assessment environment should not disadvantage the candidate
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language barriers other than English
Where the candidate has a disability, reasonable adjustment may be applied during assessment
Language and literacy demands of the assessment task should not be higher than those of the work role


Related units:
This unit is to be assessed after or in conjunction with the following related unit of competency:
CHCGROUP403D Plan and conduct group activities
Replaced By
State Code National Code Title Type
AWA78 CHCGRP004 Deliver structured programs Unit of competency