Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)
Organisational requirements may include:
recognised Internet Service Provider (ISP) with secure platform
Secure web server and browser with SSL (secure sockets layer)
firewalls
encryption technology
gatekeeper software
building security
confidentiality
privacy
fraud control
authentication
third party verification of credit card information
cost
Security procedures and protocols may include:
authentication - confirmation of identity
establishing and/or monitoring the credit worthiness of clients
processes for monitoring expiry of credit cards
processes for preventing fraudulent use of credit cards
processes for minimising bad debts through online payments
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)
Organisational requirements may include:
recognised Internet Service Provider (ISP) with secure platform
Secure web server and browser with SSL (secure sockets layer)
firewalls
encryption technology
gatekeeper software
building security
confidentiality
privacy
fraud control
authentication
third party verification of credit card information
cost
Security procedures and protocols may include:
authentication - confirmation of identity
establishing and/or monitoring the credit worthiness of clients
processes for monitoring expiry of credit cards
processes for preventing fraudulent use of credit cards
processes for minimising bad debts through online payments

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Security of payment system to deliver outcomes to the organisation and the users
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Online payment systems
Security issues for online financial transactions
Accounting requirements for online payment systems
Business processes related to payment systems
Underpinning skills
Literacy skills to identify features of different online payment systems
Numeracy skills to interpret accounting requirements for online payment systems
Computer technology skills
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to determine features of online payment systems and set up a system suitable for the business (3)
Communicating ideas and information - to implement security requirements for online payment systems (3)
Planning and organising activities - to implement procedures and protocols for online payments (3)
Working with teams and others - to provide information and training on online payment systems (3)
Using mathematical ideas and techniques - to comply with accounting requirements of online payment systems (2)
Solving problems - to manage contingencies related to online payment systems (3)
Using technology -to manage online payment systems (2)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Security of payment system to deliver outcomes to the organisation and the users
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Online payment systems
Security issues for online financial transactions
Accounting requirements for online payment systems
Business processes related to payment systems
Underpinning skills
Literacy skills to identify features of different online payment systems
Numeracy skills to interpret accounting requirements for online payment systems
Computer technology skills
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to determine features of online payment systems and set up a system suitable for the business (3)
Communicating ideas and information - to implement security requirements for online payment systems (3)
Planning and organising activities - to implement procedures and protocols for online payments (3)
Working with teams and others - to provide information and training on online payment systems (3)
Using mathematical ideas and techniques - to comply with accounting requirements of online payment systems (2)
Solving problems - to manage contingencies related to online payment systems (3)
Using technology -to manage online payment systems (2)