Elements and Performance Criteria

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Issues relevant to client rights and responsibilities may include:
Access to appropriate and equitable care
Personal dignity
Privacy, confidentiality and consent
Personal safety and security
Knowledge of the identity and professional status of individuals providing services
Behaviour of relatives and friends
Provision of accurate information
Keeping appointments
Complying with instructions
Respect for the rights of other clients and staff


Legal issues relevant to position and role may include:
Privacy of personal health information
Trade Practices Act
Consent to medical treatment
Duty of care
Release of medical and other clinical records
Coroners Act
Client autonomous right of self-determination
Industrial relations


Catchment area and treatment population may include:
Geographical areas
Age groups
Case mix type
Service related groups


The organisation's operations may be financed by:
State, Territory and Federal governments
Department of Veterans' Affairs
Medicare Plus
Health funds
General and workers' compensation insurers
Church funding sources
Donations, trusts and bequests
Client co-payments
Fees for services provided
Contract payments
Episodic, per diem or block grant funding arrangements


Important relationships with other organisations and individuals may include:
Contracts with health funds
Contracts with the Department of Veterans' Affairs
Relationships between and with general practitioners and specialists
Allied health professionals
Contractors/suppliers of goods and services
Community and church organisations
Research organisations
State, territory and federal departments of health
Local government
Health Insurance Commission
Health Care Complaints Commission
Accreditation bodies
Divisions of general practice
Industrial, employer and professional organisations
Networks with other hospitals and community services
Non-government organisations
Church and charitable organisations
Police
Ambulance
Fire Brigade
Diagnostic services
Environmental Protection Agencies
Referral hospitals
Referring organisations


Activities, functions and strategies contributing to organisational improvement may include:
Those aiming to improve the performance of the organisation in areas of finance, operations and service delivery, such as:
Customer service initiatives
Quality improvement projects
Environmental surveys
Efficiency audits
Public relations and marketing
WHS programs
Team development
Infection control measures
Human resource and industrial relations projects
Use of key performance indicators for efficiency and effectiveness
Budgeting and variance analysis
Use of clinical indicators
Benchmarking
Process improvements
Relationship development with external organisations and service providers
Involvement in facility and service accreditation

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over a range of workplace situations


Context of and specific resources for assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. Assessment may be conducted on more than one occasion to cover a variety of situations
A diversity of assessment tasks is essential for holistic assessment
Resources that may be required for assessment include any documents specific to the work context such as:
organisation policies and procedures concerning client care legal issues
strategic plan, business plan, directory of services, marketing or public relations plan, annual report as appropriate
organisation policies and procedures concerning funding, budgeting and use of key performance indicators
accreditation guidelines and standards
other relevant organisation policies and procedures
duty statements and/or job descriptions


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities