Unit of competency Outline

Date retreived
22/07/2026 1:24 PM AWST

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Process travel-related documentation

Process travel-related documentation

Unit of competency
National Code
SITTTSL009
State Code
AWQ84
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080701 - Tourism
Original Release Date
12/07/2016
Nominal Hours
15
Description
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. This unit applies to all organisations where travel and tourism documents, including air tickets, are issued to customers, suppliers and sometimes to tour delivery staff.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers, and operations coordinators. Some larger organisations support a documentation department staffed by entry-level documentation officers who may require more supervision.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Interpret information required for processing documentation.
  • 1.1.Identify deadline for preparing and issuing documents.
  • 1.2.Interpret existing reservation data to identify all customer details.
  • 1.3.Identify and interpret details of specific products and services confirmed to customer and check prices quoted.
  • 1.4.Identify confirmed bookings held for customers and check costs quoted by product and service suppliers.
  • 1.5.Identify sources of general information required to issue necessary documents.
  • 1.6.Check payment status of customer files and take appropriate action.
  • 1.7.Check for and report any discrepancies in costs and take required action.
  • 1.8.Identify operational documents required by personnel involved in delivering the product.
2. Process documentation.
  • 2.1.Prepare accurate documentation within designated timeframes.
  • 2.2.Record required details on documentation with accuracy and according to applicable product conditions.
  • 2.3.Calculate supplier costs and record in supplier documents.
  • 2.4.Action supplier payments within designated deadline.
  • 2.5.Check all documentation for accuracy prior to issue and amend as necessary.
  • 2.6.Process, file and despatch copies of documents according to organisation and supplier requirements.
3. Finalise processing of documentation.
  • 3.1.Issue documents and reissue as required.
  • 3.2.Process required refunds or additional payments according to product conditions.
  • 3.3.Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
No information
No information
Replaces
State Code National Code Title Type
WF726 SITTTSL307 Process travel-related documentation Unit of competency
Replaced By
State Code National Code Title Type
OEB05 SITTTVL006 Book tourism products and process documentation Unit of competency