Unit of competency Outline

Date retreived
22/07/2026 9:55 PM AWST

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Facilitate a team

Facilitate a team

Unit of competency
National Code
MSAPMSUP383A
State Code
W8302
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
11/05/2009
View on TGA
State Implementation and Classification
Approved Date
19/08/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
19/08/2014
Nominal Hours
20
Description
This competency covers the identification of team's goals and timelines, negotiating with the team to allocate tasks and ensuring the goals and timelines are met.
Notes
Elements and Performance Criteria
1. Identify tasks to achieve team goals.
  • 1.1 Identify and agree on team goals, with team members input.
  • 1.2 Identify tasks required to achieve team goals.
  • 1.3 Identify team and individual safety responsibilities.
  • 1.4 Allocate responsibilities of individuals within the team.
  • 1.5 Ensure designated team goals are met by identifying strategies and timelines required to complete each task.
2. Organise allocation of tasks.
  • 2.1 Estimate time and resources needed to complete tasks.
  • 2.2 Identify competencies of individual team member and allocate/negotiate individual responsibilities.
  • 2.3 Agree timelines for completion of each task.
  • 2.4 Identify resources and support necessary for completion of job.
3. Monitor completion of allocated tasks.
  • 3.1 Measure team performance against its goals.
  • 3.2 Monitor individual compliance with procedures and take action as required.
  • 3.3 Check at regular intervals that agreed timelines for completion of tasks are being met.
  • 3.4 Negotiate alternative strategies to achieve allocated tasks when designated timelines are not being met.
  • 3.5 Provide support to colleagues to ensure completion of allocated tasks.
4. Resolve conflicts between team members.
  • 4.1 Identify conflict situations between team members.
  • 4.2 Identify causes of conflict.
  • 4.3 Implement conflict resolution procedures relevant to the level of conflict and to established practices.
  • 4.4 Seek assistance as required to ensure conflict resolution.
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency applies to all work environments and sectors in the industries.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Problems
Anticipate and solve problems means resolve a wide range of routine and non-routine problems, using product and process knowledge to develop solutions to problems which do not have a known solution / a solution recorded in the procedures.
Typical problems may include:
required information/materials not available
required tool/equipment not available
conflicting priorities
short timeframe.
Variables
This competency unit may vary according to organization use of the following information sources and documentation:
procedures/work instructions
materials safety data sheets
job cards
maintenance logs
plant drawings.

Key variables to be monitored include:
type of communication used within each organisation
established work practices/policies
size and structure of the team/organisation
group goals - individual, team and organisation
organisation specific conflict resolution procedures.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the knowledge and skills defined in this unit. These may include the ability to:
identify and prioritise work activities
negotiate and monitor work activities
understand the impact of individual tasks on the completion of team objectives
allocate and oversee that tasks are completed safely and within timelines
ensure relevant procedures are followed and used when completing activities
identify and take appropriate action on problems or potential problems.
Consistent performance should be demonstrated. For example, look to see that:
willingness to participate as part of a group is demonstrated
support is sought from and given to colleagues to achieve team objectives
all safety procedures are always followed.
Assessment method and context
Assessment will occur in work-like environment.
Competence in this unit may be assessed:
in a situation allowing the generation of evidence of the ability to recognise, anticipate and solve problems
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Replaces
State Code National Code Title Type
C5725 PMBSUP383A Facilitate a team Unit of competency
E2010 THHGLE08B Lead and manage people Unit of competency
Replaced By
State Code National Code Title Type
AWC21 MSMSUP383 Facilitate a team Unit of competency