Unit of competency Outline
Date retreived
23/07/2026 12:57 AM AWST
23/07/2026 12:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop in-house recreational activities
Develop in-house recreational activities
Unit of competency
National Code
SITTPPD404
SITTPPD404
State Code
WF705
WF705
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
092101 - Sport And Recreation Activities
Original Release Date
31/05/2013
Nominal Hours
54
Description
This unit describes the performance outcomes, skills and knowledge required to develop in-house recreational activities for different customer groups and which match the commercial focus and values of the tourism organisation. It requires the ability to identify and plan suitable activities, coordinate their delivery and evaluate their success but not to deliver the activity.
Notes
Elements and Performance Criteria
1. Plan in-house recreational activities.
- 1.1 Identify potential recreational activities and examine options according to customer interest and the focus of the organisation.
- 1.2 Identify any regulatory or licensing requirements applicable to the activity.
- 1.3 Determine personnel and other resource requirements for the delivery of the activity.
- 1.4 Identify threats and hazards, conduct a risk assessment and incorporate controls for activity operation.
- 1.5 Cost the activity and determine selling price to ensure maximum profitability.
- 1.6 Promote activity to customers and develop reservation arrangements.
2. Coordinate the delivery of recreational activities.
- 2.1 Develop activity information and arrange training for those delivering the activity.
- 2.2 Develop checklists and briefings for use of delivery personnel.
- 2.3 Verify number of participants according to reservation information.
- 2.4 Book personnel and resources to match participant numbers.
- 2.5 Develop and distribute staff focused activity documentation.
- 2.6 Minimise use of printed materials and maximise electronic transmission of all documents to reduce waste.
3. Evaluate recreational activities.
- 3.1 Monitor success of activities.
- 3.2 Obtain feedback from customers and operational staff.
- 3.3 Modify and continuously improve activities according to feedback.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Recreational activities may include:
creative activities, e.g. art, dance, music, drama
educational activities
fishing
games
health and fitness activities
orienteering
bushwalking
sports, both team and individual
storytelling
treasure hunts
water based sports.
Regulatory or licensing requirementsmay include:
insurance coverage
council or statutory permission for certain activities, use of facilities or venues
legal compliance for activities and where they may be undertaken such as using jet skis, speed boats, off road vehicles etc
work health and safety, public liability and duty of care
operation of equipment and vehicles
permits and licences required for specific activities such as fishing and diving
qualifications and licences required for personnel delivering or supervising activities.
Personnel may include:
personnel to conduct, control, direct, supervise and deliver the activity:
employees
contractors
guides
recreation instructors
entertainers
performers
subject matter specialists or experts.
Resource may include:
amenities and structures
educational aids and participant materials
food and beverage
furniture
guidelines and regulations
work health and safety instructions and checklists
recreational equipment for:
bushwalking
fishing
games
health and fitness activities
orienteering
water based and other sports
treasure hunt prizes
vehicles, vessels.
Threats and hazards may include:
bushfires
excessive cost of supply
faulty equipment
illness or accidents
inability to obtain permits
inclement weather
interaction with marine and wild life
lack of customer interest
rough seas
transport failure
unavailability of personnel.
Activity information may include:
flyers and marketing materials
information sheets and timetables
participant costs
schedule of activities
operational itineraries
resources allocated to the activity.
Checklists and briefingsmay include:
checklists to ensure:
equipment is serviceable
all resources are available
activity is set up for correct participant numbers
standard customer briefings on:
bans on souveniring
interaction with wildlife
local customs and courtesies
minimising noise
risk associated with the activity
safe use of equipment
use of tracks and roads
ways to communicate with and avoid insult to local communities
ways to ensure minimal negative impacts on the environment.
Activity documentation may include:
staffing rosters
schedules allocating specific duties
schedules allocating specific physical resources
participant numbers, names and profiles
invoices and receipts
participant waiver and indemnity forms
customer surveys
templates for reporting.
Success of activities may relate to:
number of sales
profit
positive feedback from customers and personnel
safety of customers and personnel
suitability of activity to the organisation:
fit with grade or star rating
match to customer demographics
match with marketing claims
relevance and adherence to values such as environmental education and sustainability.
Recreational activities may include:
creative activities, e.g. art, dance, music, drama
educational activities
fishing
games
health and fitness activities
orienteering
bushwalking
sports, both team and individual
storytelling
treasure hunts
water based sports.
Regulatory or licensing requirementsmay include:
insurance coverage
council or statutory permission for certain activities, use of facilities or venues
legal compliance for activities and where they may be undertaken such as using jet skis, speed boats, off road vehicles etc
work health and safety, public liability and duty of care
operation of equipment and vehicles
permits and licences required for specific activities such as fishing and diving
qualifications and licences required for personnel delivering or supervising activities.
Personnel may include:
personnel to conduct, control, direct, supervise and deliver the activity:
employees
contractors
guides
recreation instructors
entertainers
performers
subject matter specialists or experts.
Resource may include:
amenities and structures
educational aids and participant materials
food and beverage
furniture
guidelines and regulations
work health and safety instructions and checklists
recreational equipment for:
bushwalking
fishing
games
health and fitness activities
orienteering
water based and other sports
treasure hunt prizes
vehicles, vessels.
Threats and hazards may include:
bushfires
excessive cost of supply
faulty equipment
illness or accidents
inability to obtain permits
inclement weather
interaction with marine and wild life
lack of customer interest
rough seas
transport failure
unavailability of personnel.
Activity information may include:
flyers and marketing materials
information sheets and timetables
participant costs
schedule of activities
operational itineraries
resources allocated to the activity.
Checklists and briefingsmay include:
checklists to ensure:
equipment is serviceable
all resources are available
activity is set up for correct participant numbers
standard customer briefings on:
bans on souveniring
interaction with wildlife
local customs and courtesies
minimising noise
risk associated with the activity
safe use of equipment
use of tracks and roads
ways to communicate with and avoid insult to local communities
ways to ensure minimal negative impacts on the environment.
Activity documentation may include:
staffing rosters
schedules allocating specific duties
schedules allocating specific physical resources
participant numbers, names and profiles
invoices and receipts
participant waiver and indemnity forms
customer surveys
templates for reporting.
Success of activities may relate to:
number of sales
profit
positive feedback from customers and personnel
safety of customers and personnel
suitability of activity to the organisation:
fit with grade or star rating
match to customer demographics
match with marketing claims
relevance and adherence to values such as environmental education and sustainability.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify, develop and coordinate multiple recreational activities to meet the needs of differing customer groups
evaluate and improve activities over a period of time
consider and plan for potential safety and organisational risks
identify and adhere to all regulatory requirements for recreational activities.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated resort, holiday park, cruise ship or attraction business operation for which recreational activities are developed, implemented and evaluated
computers, printers, communication technology, information programs and publications to facilitate the administrative processes involved in developing recreational activities
current plain English regulatory documents distributed by government regulators
current commercial documents used for the management of recreational activities including:
operational itineraries and schedules
operational checklists and briefings
report templates.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of a portfolio, prepared by the individual, incorporating documents used to develop in-house recreational activities
operations itinerary used for planning
activity costings
risk assessments - safety and general
details of regulations, permit and licensing requirements for the operation of the activity
details of resource required to deliver the activity
promotional materials
exercises so the individual can develop a range of documents for the use of delivery personnel and participants:
operational itineraries
resource checklists for personnel
briefings for personnel and customers
participant waiver and indemnity forms
customer surveys
templates for reporting
use of case studies and problem-solving exercises so the individual can suggest methods for controlling threats to activity operation
evaluation of a report developed by the individual outlining the success of activities and suggestions for improvements
written and oral questioning to assess knowledge of regulatory requirements including public liability and work health and safety responsibilities
review of portfolios of evidence and third-party workplace reports of the individual’s on-the-job performance.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
BSBWRT401A Write complex documents
SITTTOP401 Allocate tour or activity resources
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITXHRM401 Roster staff
SITXWHS301 Identify hazards, assess and control safety risks
SITXWHS401 Implement and monitor work health and safety practices.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify, develop and coordinate multiple recreational activities to meet the needs of differing customer groups
evaluate and improve activities over a period of time
consider and plan for potential safety and organisational risks
identify and adhere to all regulatory requirements for recreational activities.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated resort, holiday park, cruise ship or attraction business operation for which recreational activities are developed, implemented and evaluated
computers, printers, communication technology, information programs and publications to facilitate the administrative processes involved in developing recreational activities
current plain English regulatory documents distributed by government regulators
current commercial documents used for the management of recreational activities including:
operational itineraries and schedules
operational checklists and briefings
report templates.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of a portfolio, prepared by the individual, incorporating documents used to develop in-house recreational activities
operations itinerary used for planning
activity costings
risk assessments - safety and general
details of regulations, permit and licensing requirements for the operation of the activity
details of resource required to deliver the activity
promotional materials
exercises so the individual can develop a range of documents for the use of delivery personnel and participants:
operational itineraries
resource checklists for personnel
briefings for personnel and customers
participant waiver and indemnity forms
customer surveys
templates for reporting
use of case studies and problem-solving exercises so the individual can suggest methods for controlling threats to activity operation
evaluation of a report developed by the individual outlining the success of activities and suggestions for improvements
written and oral questioning to assess knowledge of regulatory requirements including public liability and work health and safety responsibilities
review of portfolios of evidence and third-party workplace reports of the individual’s on-the-job performance.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
BSBWRT401A Write complex documents
SITTTOP401 Allocate tour or activity resources
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITXHRM401 Roster staff
SITXWHS301 Identify hazards, assess and control safety risks
SITXWHS401 Implement and monitor work health and safety practices.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WB951 | SITTHPR302B | Plan and organise in-house recreational activities | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWR10 | SITTPPD004 | Develop in-house recreational activities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J451 | SIT50212 | Diploma of Events | Qualification |
| J442 | SIT40112 | Certificate IV in Guiding | Qualification |
| J453 | SIT50412 | Diploma of Holiday Parks and Resorts | Qualification |
| J449 | SIT40812 | Certificate IV in Holiday Parks and Resorts | Qualification |
| J627 | SIT50313 | Diploma of Hospitality | Qualification |
| J443 | SIT40212 | Certificate IV in Travel and Tourism | Qualification |