Unit of competency Outline
Date retreived
22/07/2026 3:47 PM AWST
22/07/2026 3:47 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate and interact effectively in the workplace
Communicate and interact effectively in the workplace
Unit of competency
National Code
FPICOR2202B
FPICOR2202B
State Code
D5867
D5867
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/08/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
04/08/2014
Nominal Hours
20
Description
This unit describes the outcomes required to communicate and interact effectively with other workers, including, gathering, conveying and receiving information through verbal and written forms of communication and participating in work relationsGeneral workplace legislative and regulatory requirements may apply to this unit; however there are no specific licensing or certification requirements at the time of publicationThis unit replaces FPICOR2202A Communicate and interact effectively in the workplace
Notes
Elements and Performance Criteria
1. Gather, convey and receive information
- 1.1. Applicable Occupational Health and Safety (OHS), environmental, legislative and organisational requirements relevant to communicating and interacting effectively in the workplace are identified and followed
- 1.2. Verbal and written instructions are gathered, received and responded to with correct actions
- 1.3. Instructions are conveyed accurately using relevant communication modes
- 1.4. Work signage is responded to with correct action
- 1.5. Information is conveyed in simple language and messages are acknowledged and checked
- 1.6. Questions are used to gain additional information and to clarify understanding
2. Carry out face-to-face routine communication
- 2.1. Routine instructions and messages are received and followed
- 2.2. Workplace procedures are carried out to company requirements
- 2.3. Information from a range of sources is accessed, interpreted and checked with appropriate personnel
- 2.4. Information is selected and sequenced correctly
- 2.5. Verbal and written reporting is conducted clearly and legibly in line with workplace procedures
3. Apply visual communications
- 3.1. Visual communications are used following accepted industry practices and/or social conventions
- 3.2. Attention of the communicating parties is obtained, checked and acknowledged
- 3.3. Intention of visual communications is clarified and checked at each step
- 3.4. Unclear or ambiguous visual communications are questioned or visually cancelled
- 3.5. Instances of unclear visual communications are followed up to avoid repeated problems
4. Participate in simple meeting processes
- 4.1. Correct process for meetings is identified and followed in line with pre-determined or agreed procedures
- 4.2. Responses are sought and provided to others in the group
- 4.3. Constructive contributions are made to the group
- 4.4. Goals or outcomes are noted and communicated to appropriate personnel
5. Maintain work relationships
- 5.1. Communication with co-workers is conducted in a courteous manner which reflects sensitivity to individual, social and cultural differences
- 5.2. Relevant workplace information is shared with co-workers to achieve designated individual and team, goals and objectives
- 5.3. Assistance is provided to, and sought from, co-workers to achieve work tasks
- 5.4. Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified with appropriate personnel
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS requirements:
are to be in line with applicable Commonwealth, State or Territory legislation and regulations, and organisational safety policies and procedures, and may include:
personal protective equipment and clothing
safety equipment
first aid equipment
fire fighting equipment
hazard and risk control
fatigue management
elimination of hazardous materials and substances
safe forest practices including required actions relating to forest fire
manual handling including shifting, lifting and carrying
job risk assessments
Environmental requirements may include:
legislation
organisational policies and procedures
workplace practices
Legislative requirements:
are to be in line with applicable Commonwealth, State or Territory legislation, regulations, certification requirements and codes of practice and may include:
award and enterprise agreements
industrial relations
Australian Standards
confidentiality and privacy
OHS
the environment
equal opportunity
anti-discrimination
relevant industry codes of practice
duty of care
heritage and traditional land owner issues
Organisational requirements may include:
legal
organisational and site guidelines
policies and procedures relating to own role and responsibility
quality assurance
procedural manuals
quality and continuous improvement processes and standards
OHS, emergency and evacuation procedures
ethical standards
recording and reporting requirements
equipment use and maintenance and storage requirements
environmental management requirements (waste disposal, recycling and re-use guidelines)
Verbal and written instructions may include:
graphical instructions
signage
plans
work bulletins
charts and hand drawings
documents
memos
maps
material safety data sheets (MSDS)
diagrams
sketches
graphics
Communication modes may include:
verbal and non-verbal language
constructive feedback
active listening
questioning to clarify and confirm understanding
use of positive, confident and cooperative language
use of language and concepts appropriate to individual social and cultural differences
control of tone of voice
body language
use of telephones (including mobile)
email
facsimile
internet
two-way radios
Work signage may include:
site safety signs
directional signs
traffic signs
facility or location signs
hazards
Interpreting information may include:
company procedures
regulations
OHS requirements
induction procedures
industrial agreements
checklists
instructions
delivery dockets
MSDS
workplace policies
quality requirements
bulletins
maps
work schedules
emergency procedures
job risk assessments
Appropriate personnel may include:
supervisors
colleagues
clients
Sequencing information is to include:
receiving the information and converting it into a logical order of activities
Reporting may include:
verbal or written communication of work output
quality outcomes
hazards
incidents or equipment malfunctions
completion of written notes
simple workplace proformas or documents
email communication
Visual communications may include:
eye contact
hand signals
electronic signals
mechanical signals
Meetings may be:
on or off-site
and are to include:
tool box meetings
team meetings
project meetings
meetings with land owners
staff meetings
industrial meetings
Social and cultural differences may be expressed in:
language
traditional practices and observations
beliefs
values
practices
food
diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender or sexuality
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS requirements:
are to be in line with applicable Commonwealth, State or Territory legislation and regulations, and organisational safety policies and procedures, and may include:
personal protective equipment and clothing
safety equipment
first aid equipment
fire fighting equipment
hazard and risk control
fatigue management
elimination of hazardous materials and substances
safe forest practices including required actions relating to forest fire
manual handling including shifting, lifting and carrying
job risk assessments
Environmental requirements may include:
legislation
organisational policies and procedures
workplace practices
Legislative requirements:
are to be in line with applicable Commonwealth, State or Territory legislation, regulations, certification requirements and codes of practice and may include:
award and enterprise agreements
industrial relations
Australian Standards
confidentiality and privacy
OHS
the environment
equal opportunity
anti-discrimination
relevant industry codes of practice
duty of care
heritage and traditional land owner issues
Organisational requirements may include:
legal
organisational and site guidelines
policies and procedures relating to own role and responsibility
quality assurance
procedural manuals
quality and continuous improvement processes and standards
OHS, emergency and evacuation procedures
ethical standards
recording and reporting requirements
equipment use and maintenance and storage requirements
environmental management requirements (waste disposal, recycling and re-use guidelines)
Verbal and written instructions may include:
graphical instructions
signage
plans
work bulletins
charts and hand drawings
documents
memos
maps
material safety data sheets (MSDS)
diagrams
sketches
graphics
Communication modes may include:
verbal and non-verbal language
constructive feedback
active listening
questioning to clarify and confirm understanding
use of positive, confident and cooperative language
use of language and concepts appropriate to individual social and cultural differences
control of tone of voice
body language
use of telephones (including mobile)
facsimile
internet
two-way radios
Work signage may include:
site safety signs
directional signs
traffic signs
facility or location signs
hazards
Interpreting information may include:
company procedures
regulations
OHS requirements
induction procedures
industrial agreements
checklists
instructions
delivery dockets
MSDS
workplace policies
quality requirements
bulletins
maps
work schedules
emergency procedures
job risk assessments
Appropriate personnel may include:
supervisors
colleagues
clients
Sequencing information is to include:
receiving the information and converting it into a logical order of activities
Reporting may include:
verbal or written communication of work output
quality outcomes
hazards
incidents or equipment malfunctions
completion of written notes
simple workplace proformas or documents
email communication
Visual communications may include:
eye contact
hand signals
electronic signals
mechanical signals
Meetings may be:
on or off-site
and are to include:
tool box meetings
team meetings
project meetings
meetings with land owners
staff meetings
industrial meetings
Social and cultural differences may be expressed in:
language
traditional practices and observations
beliefs
values
practices
food
diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender or sexuality
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to provide evidence that they can communicate and interact effectively in the workplace
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements of this unit and include demonstration of:
following applicable Commonwealth, State or Territory legislative and regulatory requirements and codes of practice relevant to communicating and interacting effectively in the workplace
following organisational policies and procedures relevant to communicating and interacting effectively in the workplace
the ability to receive and relay verbal, non-verbal and written information in a clear, concise and accurate manner
the use of a range of visual communication signals
participation in workplace meetings using agreed processes to resolve issues
Context of and specific resources for assessment
Competency is to be assessed in the workplace or realistically simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context
Assessment is to follow relevant regulatory or Australian Standards requirements
The following resources should be made available:
workplace location or simulated workplace
materials and equipment relevant to undertaking work applicable to this unit
specifications and work instructions
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge
Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills
Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
Assessment may be in conjunction with assessment of other units of competency
The assessment environment should not disadvantage the candidate
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English
Where the participant has a disability, reasonable adjustment may be applied during assessment
Language and literacy demands of the assessment task should not be higher than those of the work role
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
A person who demonstrates competency in this unit must be able to provide evidence that they can communicate and interact effectively in the workplace
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements of this unit and include demonstration of:
following applicable Commonwealth, State or Territory legislative and regulatory requirements and codes of practice relevant to communicating and interacting effectively in the workplace
following organisational policies and procedures relevant to communicating and interacting effectively in the workplace
the ability to receive and relay verbal, non-verbal and written information in a clear, concise and accurate manner
the use of a range of visual communication signals
participation in workplace meetings using agreed processes to resolve issues
Context of and specific resources for assessment
Competency is to be assessed in the workplace or realistically simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context
Assessment is to follow relevant regulatory or Australian Standards requirements
The following resources should be made available:
workplace location or simulated workplace
materials and equipment relevant to undertaking work applicable to this unit
specifications and work instructions
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge
Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills
Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
Assessment may be in conjunction with assessment of other units of competency
The assessment environment should not disadvantage the candidate
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English
Where the participant has a disability, reasonable adjustment may be applied during assessment
Language and literacy demands of the assessment task should not be higher than those of the work role
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S4542 | FPICOR2202A | Communicate and interact effectively in the workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXM11 | FWPCOR2202 | Communicate and interact effectively in the workplace | Unit of competency |