Unit of competency Outline

Date retreived
23/07/2026 5:10 AM AWST

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Communicate and interact effectively in the workplace

Communicate and interact effectively in the workplace

Unit of competency
National Code
FWPCOR2202
State Code
AXM11
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
13/05/2016
View on TGA
State Implementation and Classification
Approved Date
05/10/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
05/10/2016
Nominal Hours
20
Description
This unit of competency describes the outcomes required to communicate and interact effectively with other workers, including, gathering, conveying and receiving information through verbal and written interactions and participating in workplace communications.The unit applies to those whose job roles include communicating and interacting in the workplace, including a forest environment, saw mill, wood chip mill, veneer mill, board/plywood mill, timber treatment plant, downstream processing of timber, forest products factory, forest products sales and service, horticultural, domestic, local council, emergency services environment.No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan and prepare for workplace communication
  • 1.1 Identify and follow site, legal and organisational requirements relevant to communicating in the workplace.
  • 1.2 Identify modes of communication relevant to job task.
  • 1.3 Access communication equipment and systems relevant to the work site.
  • 1.4 Identify codes of practice and relevant guidelines for effective workplace communication.
2. Carry out oral communication
  • 2.1 Listen to and follow verbal instructions.
  • 2.2 Speak clearly and clarify information using questions.
  • 2.3 Engage in and maintain verbal communication with others to assist flow of work activities.
  • 2.4 Take, confirm and pass on messages.
  • 2.5 Use communication equipment effectively.
  • 2.6 Participate in simple meeting processes, following agreed procedures.
3. Carry out visual and aural communication
  • 3.1 Read and respond to workplace signs.
  • 3.2 Use hand signals effectively, in line with organisational requirements.
  • 3.3 Listen and respond to aural signals.
4. Complete written documentation
  • 4.1 Complete workplace documents clearly and accurately.
  • 4.2 Use approved forms, formats and technology, to record and report information.
5. Maintain work relationships
  • 5.1 Communicate cooperatively and effectively with others.
  • 5.2 Share relevant workplace information with co-workers.
  • 5.3 Provide assistance to and seek assistance from co-workers to achieve work goal.
  • 5.4 Respect individual, social and cultural differences.
  • 5.5 Clarify contradictions and uncertainties to ensure effective communications and productive relationships.
No information
No information
Replaces
State Code National Code Title Type
D5867 FPICOR2202B Communicate and interact effectively in the workplace Unit of competency
Replaced By
State Code National Code Title Type
ODS55 FWPCOR2208 Communicate and interact effectively in the forest and wood products industry Unit of competency