Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of international promotional fare information may include:
airline guides
airline schedules and timetables
fare manuals
computerised data
centralised reservations system (CRS)
tariffs from airlines
tariffs from consolidators
special bulletins issued by airlines and consolidators
general information from airlines
internet.


Information on international promotional air itineraries, fares and fare rules must include:
airport codes
airline codes
fare types and classes
IATA areas
global indicators
international airline terminology
IATA terminology and definitions
taxes and surcharges, including:
domestic head tax
noise tax
GST
fuel surcharge
Q surcharge
general air travel rules and restrictions
conditions applicable to specific fares, which may include:
payment deadline
ticketing deadline
extensions to ticketing deadline
cancellation charges
availability of any type of change to the air itinerary
availability of changes to class of travel
amendment fees
baggage allowance
excess baggage charges.


Information on international promotional air itineraries, fares and fare rules may include:
non-stop services
direct and connecting services
minimum connecting times
route maps.


Configure air itinerary must include the following types of fares:
sector fares
fares incorporating open dated travel and surface segments
fares incorporating non-stop, direct and connecting services
fares incorporating intermediate points
nett fares
fares incorporating airport and other taxes.


Airfare cost may be calculated:
manually
using a computer.


Calculate international promotional fare costs must include the following types of calculations and checks:
neutral units of construction (NUA)
local currency fares (LCF)
global indicators (GI)
mileage system:
maximum permitted mileages (MPMs)
ticketed point mileages (TPMs)
extra mileage allowance (EMA)
excess mileage surcharges (EMS)
higher intermediate points (HIPs)
circle trip minimum fare checks (CTM).


Taxes may include:
domestic head tax
noise tax
fuel surcharge
Q surcharge.


Fees may include:
service fee
transaction fee
air itinerary preparation fee
loyalty program (e.g. frequent flyer) redemption fee
courier fee
credit card fee
communication fee
flight fuel emissions offset fee ("flying carbon neutral").


Record of the calculated airfare may involve use of:
paper-based or electronically filed materials
manual format
linear format.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of how to access information on the current range of international airfares and ability to interpret conditions applicable to specific fares
ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares
ability to create practical air itineraries in response to customer needs
ability to calculate promotional international airfares accurately covering a range of different air routes and to meet varying customer requirements
completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.


Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare quotations
use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents
fare construction activities and case studies to assess ability to construct and cost promotional international airfares for different routes and to meet varying customer needs
review of fare calculation worksheets completed by the candidate
written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL005A Sell tourism products and services
SITTTSL009B Process travel-related documentation.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.