Qualification Outline
22/07/2026 5:34 AM AWST
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Certificate III in Travel
Certificate III in Travel
SIT30212
J048
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/05/2012 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills.
Work would be undertaken in a retail office or shopfront environment where the planning of customer’s travel and touring arrangements takes place.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles
Individuals with this qualification are able to work in the retail travel sector, covering all types of retailers, including those that cover or specialise in leisure, corporate, domestic and international sales. At this level, retail travel personnel can operate in domestic or international sales and this qualification allows for both.
Possible job titles include:
travel consultant
tour desk consultant
international travel consultant
leisure consultant
corporate leisure consultant
corporate consultant
international corporate consultant
online consultant
mobile travel consultant.
Schedule
Packaging Rules
To achieve a Certificate III in Travel, twenty two (22) units must be completed:- all fifteen (15) core units
- seven (7) elective units:
- a minimum of three (3) elective units must be selected from the general electives
- the remaining elective units may be selected from this or another endorsed Training Package or accredited course
- a maximum of one (1) Languages other than English unit may be counted as an elective within this qualification.
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.
1. Core Units
All fifteen (15) units must be compeleted
2. General Elective Units
Seven (7) units to be completed
Please refer to the Training Package for the full details of available units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WB963 | SITTTSL016B | Administer billing and settlement plan | 12 | Unit of competency |
| S6495 | SITXCOM004A | Communicate on the telephone | 5 | Unit of competency |
| D0784 | BSBITU301A | Create and use databases | 20 | Unit of competency |
| S6494 | SITXCOM003A | Deal with conflict situations | 20 | Unit of competency |
| D0789 | BSBITU306A | Design and produce business documents | 60 | Unit of competency |
| S6521 | SITXFIN002A | Maintain financial records | 45 | Unit of competency |
| S6484 | SITXADM001A | Perform office procedures | 20 | Unit of competency |
| S6520 | SITXFIN001A | Process financial transactions | 30 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S601 | SIT30207 | Certificate III in Tourism (Retail Travel Sales) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| J441 | SIT31312 | Certificate III in Travel | Qualification |
VET Info Notes
Entry Requirements
Not applicable.
Traineeships and Apprenticeships