Unit of competency Outline

Date retreived
22/07/2026 8:28 AM AWST

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Control reservations or operations using a computerised system

Control reservations or operations using a computerised system

Unit of competency
National Code
SITTTSL010B
State Code
WB958
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/01/2011
View on TGA
State Implementation and Classification
Approved Date
24/05/2012
Field of Education
080701 - Tourism
Original Release Date
24/05/2012
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for a range of products and services in tourism, hospitality or events. It requires the ability to use the system capabilities to fulfil a range of sales and operational functions. The unit concentrates on the specific computer skills required to apply many tourism operational functions. This unit does not cover specific core sales and operational skills which are fully covered in other individual units, such as SITTTSL005A Sell tourism products and services, SITTTSL006B Prepare quotations and SITTTSL009B Process travel-related documentation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Access and manipulate system information.
  • 1.1 Access and interpret system displays.
  • 1.2 Use all system features to access a range of information.
2 Create and process reservations.
  • 2.1 Check availability of required booking according to system functions and requirements.
  • 2.2 Create new reservations containing accurate customer details and full requirements according to system procedures and features.
  • 2.3 Input all customer details in the format required by the computer system.
  • 2.4 Retrieve bookings as required, using the format required by the computer system.
  • 2.5 Make accurate updates and amendmentsto reservations and store as required.
  • 2.6 Download and file any required reservation details.
3 Send and receive communications.
  • 3.1 Create and process accurate communications to industry colleagues using the required features of the system.
  • 3.2 Access and interpret communications from industry colleagues at the appropriate time.
4 Administer sales and operations functions using the system.
  • 4.1 Use the system capabilities to meet the particular sales or operational need.
  • 4.2 Use the system capabilities to manage all required accounting processes that relate to a particular file, customer or reservation.
  • 4.3 Produce reports to meet sales and operational needs.
5 Minimise waste of printed materials.
  • 5.1 Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.
No information
No information
Replaces
State Code National Code Title Type
S6472 SITTTSL010A Control reservations or operations using a computerised system Unit of competency
Replaced By
State Code National Code Title Type
WF727 SITTTSL308 Use a computerised reservations or operations system Unit of competency