Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of fare information may include:
computerised reservations system (CRS)
global distribution system (GDS)
information from airlines and consolidators:
fare references
fare sheets
fare schedules
flight schedules
published fares
special bulletins
tariffs
websites
the Internet.
Information on international flights, fares, fare rulesincludes:
airline codes
airport codes
concession fares
direct and connecting services
GI
IATA areas
IATA regulations
IATA terminology and definitions
international airline terminology
MCT
payment and ticketing deadline
promotional fares currently available
published fare types and classes
route maps
taxes, fees and surcharges.
Conditions include:
amendment fees
availability of:
any type of change to the air itinerary
changes to class of travel
baggage allowance
cancellation charges
excess baggage charges
extensions to ticketing deadline
payment deadline
restricted articles in baggage
ticketing deadline
time limits for Passenger Name Records (PNRs).
To calculate and check involves:
GI
LCF
mileage system:
MPMs
TPMs
EMA
EMS
NUC conversion.
Concession fares may include those for:
carers
children
groups
infants
military personnel
pensioners
seamen
students.
Taxes may include:
airport tax
fuel surcharge
GST
head tax
noise tax
Q surcharge.
Fees may include:
air itinerary preparation fee
communication fee
courier fee
credit card fee
flight fuel emissions offset fee ("flying carbon neutral")
loyalty program (e.g. frequent flyer) redemption fee
service fee
transaction fee.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
accurately construct multiple and diverse promotional international airfares to meet varying customer requirements
use the following types of calculations and checks:
GI
LCF
mileage system:
MPMs
TPMs
EMA
EMS
NUC conversion
create practical air itineraries to meet customer needs
interpret information on international fares, fare rules, conditions applicable to specific fares, IATA regulations and construct airfares which meet these requirements
demonstrate knowledge of:
sources of information on international flights and fares
the content and format of information provided by airlines and consolidators
a range of formats to construct and record international airfares
complete airfare calculations within commercial time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated tourism business operation or activity which sells international airfares
a real or simulated tourism industry environment; for example:
a reservations area or call centre
a retail shopfront or mobile sales situation for the retail travel sector
an office environment as defined in the Assessment Guidelines
computers, software programs, printers, and reservations and operations programs currently used in the tourism industry to facilitate airfare calculations
current airline, consolidator and IATA documentation or computer data such as published fares, schedules and bulletins outlining fares, rules, conditions and regulations.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
activities that allow assessment of the individual’s ability to construct promotional international airfares for different routes and to meet varying customer requirements
review of fare calculation worksheets completed by the individual
written or oral questioning to assess knowledge of:
sources of information on international flights and fares
the content and format of information provided by airlines and consolidators
a range of formats to construct and record international airfares
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL307 Process travelrelated documentation.