Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Event may include:
business and corporate
entertainment and leisure
exhibitions, expositions and fairs
festivals
fundraising
government and civic
marketing
meetings and conventions
social
sports.
Plans and proceduresmay be developed to manage:
bump-in and bump-out of:
client displays and livery
exhibitor or sponsor stands
merchandising stands
on-site registration area
seating
tables
technical equipment and services
venue styling
communication channels with and between:
clients
event operational team
exhibitors
organising committee
sponsors
suppliers
volunteers
crowd control
hazard identification and risk assessment
minimal impacts on lifestyle of local residents
on-site registrations
record keeping and reporting
recycling and correct and environmentally sound disposal practices for waste
regulatory requirements
roles and responsibilities of internal staff, contractors and volunteers
reporting structures for resolution of problems
risk to and control measures for:
attendees
contract staff
local community
personnel
site and environment
volunteers
security
storage facilities for client and outside contractors
use of energy, water and other resources during event set up, operation and break down
transportation and timelines
work health and safety.
Operational documentation may include:
briefing papers
contact numbers for:
contractors
emergency services
copies of agreements with:
contractors
clients
event program and scheduled time for activities
event orders
itemised lists of resources, suppliers and costs
layout plan for venue or site
plans and procedures
registration reports:
attendance lists per session, site, venue or table
name lists
special requests
running sheet for delivery of event
service vouchers
signage
site maps
staffing rosters.
Relevant personnel may include:
clients
contractors
event operational team
exhibitors
internal personnel
merchandisers
organising committee
sponsors
suppliers
venue coordinators or duty managers
volunteers.
Event briefings may:
be:
facetoface
in writing
on telephone
involve clarification of:
access times for service personnel, client and attendees
client expectations
client role in event management
event program and scheduled time for activities
hierarchy of responsibility for instructions, controls and resolution of problems during event operation
procedures for event staging
regulatory compliance and roles and responsibilities of individual team members
roles and responsibilities of internal staff, contractors and volunteers
service expectations
staffing rosters.
Contractors may include:
caterers
display suppliers
entertainers
food and beverage personnel
florists
equipment hire companies
registration and ticket sales specialist companies
security personnel
speakers and facilitators
suppliers of technical equipment and services:
audio-visual
pyrotechnics
rigging
sound and lighting
special effects
stage design and construction
venue styling
venue coordinators or duty managers.
Deficiencies and discrepanciesmay include:
client dissatisfaction
delays
faulty or unavailable technical equipment
inadequate supplies
incorrect set up of:
client displays and livery
exhibitor or sponsor stands
merchandising stands
on-site registration area
seating
tables
technical equipment and services
venue styling
inappropriate space for on-site registration areas
inappropriate management of risk to personnel, participants and the site environment
lack of equipment to manage displays and signage
nonarrival of key talent or speakers
non-compliance with environmental and social sustainability practices
non-compliance with legislative requirements and local council requirements
shortage of or incorrect food and beverage
staff shortages.
Communication and control mechanismsmay include:
guidelines on hierarchy of control and reporting lines during the event
operational procedures
regularity of updates to:
clients
event managers.
Event break downmay involve:
correct removal of infrastructure and facilities to ensure site is left in good condition
debriefing participants, exhibitors and contractors
directing event team member participation
liaising with venue and site personnel
overseeing recycling and environmentally sound disposal of waste
packing and removing items.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
manage on-site event operations for events involving:
comprehensive event plans
dedicated event budgets
formal communications plans
multiple operational components
an event operations team
a wide range of stakeholders
efficiently manage on-site operations of multiple and diverse events including overseeing event set up, operation and break down
develop accurate and comprehensive plans, procedures and operational documentation for staging events
integrate knowledge of:
purpose, format and running order for different types of events
key features and functions of event staging products and services
roles and responsibilities of different personnel in event staging
formats for and inclusions of event documentation
manage on-site events in live time where commercially realistic time pressures and constraints play a key factor.
Context of and specific resources for assessment
Assessment must ensure use of:
actual events for which on-site event operations are managed. Events may be created for the specific purpose of skills assessment, but must still meet the requirements outlined under Critical aspects of assessment, and have commercial, community or business relevance. Small personal events are not appropriate as a means of assessing an individual’s skills and knowledge
venues and sites where events are operated; these can be:
real event venues and sites
event venues and sites operated within a training organisation such as auditoria, exhibition areas, conference rooms, restaurants and sporting facilities where real events are staged
customers with whom the individual can interact
internal event team members, venue personnel and external contractors with whom the individual can interact
computers, software programs and printers currently used by the events industry to prepare event documentation
two-way communication equipment for on-site management
comprehensive event plans
dedicated event budgets
industry current template documents:
documents used to manage on-site event logistics including plans, procedures briefing papers, running sheets event, registration reports and layout plans for venues or sites
event service agreements.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation, using role plays, of the individual:
providing pre-event briefing to event personnel
interacting with internal venue staff and external contractors to facilitate effective event delivery
evaluation of the operational efficiency and service quality at an event sitemanaged by the individual
evaluation of reports prepared by the individual on the on-site event management process, including the issues and challenges associated with delivering effective outcomes
review of documents prepared by the individual:
operational plans and procedures used to manage on-site event logistics
briefing papers and running sheets for delivery of event
case studies and problem-solving exercises to allow the individual to analyse and respond to different staging deficiencies and discrepancies
written or oral questioning to assess knowledge of:
purpose, format and running order for different types of events
key features and functions of event staging products and services
roles and responsibilities of different personnel in the event staging process
formats for and inclusions of event documentation
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role, for example:
BSBWRT401A Write complex documents
SITXCCS501 Manage quality customer service
SITXMGT401 Monitor work operations
SITXWHS301 Identify hazards, assess and control safety risks.