Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Automotive part/product
Automotive part/product may include:
automotive parts, components and accessories specific to vehicle type or are for use by industry, and refinishing and treatment products
Customers
Customers include both external and internal customers who may be technically qualified to describe parts/products, or technical novices requiring detailed support. Regardless, customers are made feel welcome, valued and, at end of the process, satisfied
Part/product information
Part/product information may include:
manufacturer/component supplier specifications and technical documentation, enterprise procedures and documentation, enterprise or industry specifications, diagrams, sketches, verbal descriptions and physical and visual evidence
Information gathering techniques
Customer may require active assistance and questioning to fully describe requirement in terms of common vehicle/unit model, date of manufacture, purpose and appearance of product and other tracking information
Recording of information
Information provided by customer may need to be used when customer is no longer present and therefore an accurate record of information needs to be completed, retained and recovered when needed
Parts/products cataloguing systems
Parts/products cataloguing systems may be hard-copy (book-fast, loose-leaf), stand-alone computer or networked/online computer-supported services
Provider/supplier information
Provider/supplier information is not always required, but should be sought or accessed where incorrect identification of the part/product may result in legal liability, customer dissatisfaction and/or alienation
WHS requirements
WHS is to be in accordance with legislation/regulations/ codes of practice and enterprise safety policies and procedures, and may include:
protective clothing and equipment, use of tooling and equipment, workplace environment and safety, handling of material, use of fire-fighting equipment, enterprise first-aid, hazard control and hazardous materials and substances
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation/regulation/codes of practice and workplace policies and practices
Safe operating procedures
Safe operating procedures are to include, but are not limited to:
conduct of operational risk assessment and treatments associated with customer safety and working in proximity to others and site visitors
Emergency procedures
Emergency procedures related to this unit are to include, but are not limited to:
enterprise first aid requirements and site evacuation
Environmental requirements
Environmental requirements are to include, but are not limited to:
pollution and clean-up management
Quality requirements
Quality requirements are to include, but are not limited to:
regulations, including Australian standards, enterprise quality policy, standards, operations and procedures
Legislative requirements
Statutory/regulatory authorities may include:
federal, state/territory and local authorities administering acts, regulations and codes of practice
Communications
Communications are to include, but are not limited to:
verbal and visual instructions and may include site specific instructions, telephones and pagers
Information/documents
Sources of information/documents may include:
verbal or written and graphical instructions, signage, product specifications, catalogues, equipment manuals, databases, internet, material safety data sheets (MSDS) and graphical instructions
safe work procedures related to site and customer safety
regulatory/legislative requirements pertaining to commercial and retail operations and facilities
organisational work specifications and requirements
instructions issued by authorised enterprise or external persons
Australian standards

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of:
eliciting sufficient information from the customer and/or other sources to enable a confirmed identification of vehicle or unit the part/product intended
accessing the parts/products catalogue systems associated with required vehicle/unit
using both manual and computer-based parts/products catalogues and equivalent documentation to trace and identify common specific brand parts/products
communicating effectively with others involved in or affected by the work.
Context of, and specific resources for assessment
Application of competence is to be assessed in the workplace or simulated worksite.
Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints.
Assessment is to comply with regulatory requirements, including Australian standards.
The following resources should be made available:
workplace location or simulated workplace
information and material identifying and selecting automotive parts and products
equipment identifying and selecting automotive parts and products
activities covering task requirements
specifications and work instructions.
Method of assessment
Assessment methods must confirm consistency and accuracy of performance together with application of underpinning knowledge.
Assessment must be by direct observation of tasks, with questioning on underpinning knowledge and it must also reinforce the integration of key competencies.
Assessment may be applied under project related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competence is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
It is preferable assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other appropriate persons subject to agreed authentication arrangements.
Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.
Guidance information for assessment