Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
copyright law
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Communication may include:
instructions to work team
Expert personnel may include:
librarians
senior staff
information management staff
help desk
Business information may include:
public information
copyright information
price lists
catalogues
technical information relating to products
business opportunities
electronic tendering opportunities
Government information
legislation and regulations relating to running the business, human resource management, taxation, etc
statistical information
market research data
travel information
banking information
employment opportunities
Websites and databases may include:
Government online information services
educational institutions' websites
virtual business communities/networks
industry websites
value chain integrators eg recruitment websites, mortgage brokers websites
archived material
Search engines/information brokers may include:
global Internet search engines
Internet search engines focusing on particular locations eg Australia and New Zealand
online market research organisations
Key words and phrases may include:
American spelling when searching
cultural or geographic terms
using different thesauri in different databases
Legal and ethical requirements may include:
the organisation's code of ethics
policy and protocols for online use
copyright and intellectual property protection laws and regulations
Trade Practices Act
Set criteria may include:
relevance
currency
authenticity
quality
accuracy
reliability
validity
reputability of source
Reports or presentations may include:
oral report
written report
electronic presentation
copies of source documents
comparative data
information from non-electronic sources
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
copyright law
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Communication may include:
instructions to work team
Expert personnel may include:
librarians
senior staff
information management staff
help desk
Business information may include:
public information
copyright information
price lists
catalogues
technical information relating to products
business opportunities
electronic tendering opportunities
Government information
legislation and regulations relating to running the business, human resource management, taxation, etc
statistical information
market research data
travel information
banking information
employment opportunities
Websites and databases may include:
Government online information services
educational institutions' websites
virtual business communities/networks
industry websites
value chain integrators eg recruitment websites, mortgage brokers websites
archived material
Search engines/information brokers may include:
global Internet search engines
Internet search engines focusing on particular locations eg Australia and New Zealand
online market research organisations
Key words and phrases may include:
American spelling when searching
cultural or geographic terms
using different thesauri in different databases
Legal and ethical requirements may include:
the organisation's code of ethics
policy and protocols for online use
copyright and intellectual property protection laws and regulations
Trade Practices Act
Set criteria may include:
relevance
currency
authenticity
quality
accuracy
reliability
validity
reputability of source
Reports or presentations may include:
oral report
written report
electronic presentation
copies of source documents
comparative data
information from non-electronic sources

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Knowledge of the organisation's policies and procedures relating to electronic access to Internet, intranet and/or extranet
Retrieval of information complies with legal and ethical requirements
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Use of Internet / World Wide Web
Knowledge of the organisation's policies and procedures relating to use of Internet, intranet, extranet
Knowledge of service provider requirements especially with regard to downloading large files
Copyright and intellectual property requirements as they relate to online information
Online navigation tools
Electronic file handling (saving, copying, printing)
Occupational Safety and Health requirements for working with computer technology
Underpinning skills
Basic computer skills
Literacy skills to determine key words, read and analyse information and follow policies and procedures
Numeracy skills to use logic theory such as Boolean logic and other tools
Communication skills to report or present information resulting from research
Report writing skills
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to research business websites and to analyse, prepare and present the results of online research (2)
Communicating ideas and information -to clarify purpose and scope of research brief and to report/present research outcomes (2)
Planning and organising activities - to prepare for and conduct online research and to analyse and evaluate research and report on results (2)
Working with teams and others - to clarify key elements of research brief, identify information sources and report on results (1)
Using mathematical ideas and techniques - to determine search criteria / key words using logic theory and other tools (2)
Solving problems - to identify sufficiency of results, evaluate results and conduct further research (2)
Using technology - to conduct online research (2)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Knowledge of the organisation's policies and procedures relating to electronic access to Internet, intranet and/or extranet
Retrieval of information complies with legal and ethical requirements
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Use of Internet / World Wide Web
Knowledge of the organisation's policies and procedures relating to use of Internet, intranet, extranet
Knowledge of service provider requirements especially with regard to downloading large files
Copyright and intellectual property requirements as they relate to online information
Online navigation tools
Electronic file handling (saving, copying, printing)
Occupational Safety and Health requirements for working with computer technology
Underpinning skills
Basic computer skills
Literacy skills to determine key words, read and analyse information and follow policies and procedures
Numeracy skills to use logic theory such as Boolean logic and other tools
Communication skills to report or present information resulting from research
Report writing skills
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to research business websites and to analyse, prepare and present the results of online research (2)
Communicating ideas and information -to clarify purpose and scope of research brief and to report/present research outcomes (2)
Planning and organising activities - to prepare for and conduct online research and to analyse and evaluate research and report on results (2)
Working with teams and others - to clarify key elements of research brief, identify information sources and report on results (1)
Using mathematical ideas and techniques - to determine search criteria / key words using logic theory and other tools (2)
Solving problems - to identify sufficiency of results, evaluate results and conduct further research (2)
Using technology - to conduct online research (2)