Accredited course Outline
Date retreived
22/07/2026 2:35 PM AWST
22/07/2026 2:35 PM AWST
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Certificate IV in Quality Customer Service
Certificate IV in Quality Customer Service
Accredited course
National Code:
0866
0866
State Code:
5127
5127
TGA Status:
Replaced
Replaced
DTWD Status:
Replaced
Replaced
State Implementation and Classification
Approved Date
Field of Education
0803 - Business And Management
AQF Level
Certificate IV in
Nominal Hours
341
Duration
Unspecified
Stream of Study
Trade Technician/Supervisory or Equivelant (3300)
Accredited Date
08/02/1996
Expiry Date
31/12/2000
VET Act Classifier
C
VET Act Conditions
Schedule
1. CORE
CUSTOMER FOCUS
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 65012 | NCS005 | Dealing With Conflict | 17 | Module |
| 65018 | NCS018 | Dealing With Customers and Clients | 20 | Module |
| 15006 | NGMS102 | Managing Operations - Customer Service | 17 | Module |
| 15008 | NGMS104 | Managing Operations - Innovation | 17 | Module |
| 65007 | NCS009 | Negotiation Skills | 17 | Module |
| 65016 | NCS016 | Writing in Plain English | 17 | Module |
2. CORE
TEAMSHIP
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 15011 | NGMS107 | Managing and Developing Teams | 34 | Module |
| 15010 | NGMS106 | Managing Effective Working Relationships | 34 | Module |
| 15023 | NGMS117 | Managing Group Problem Solving & Decision Making | 34 | Module |
| 15009 | NGMS105 | Managing Operations - Change | 34 | Module |
| 65002 | NCS012 | Meetings | 17 | Module |
| 65005 | NCS010 | Team Building Communication | 17 | Module |
| 65004 | NCS004 | Work Team Communication | 34 | Module |
3. CORE
QUALITY
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 70184 | Quality - A Customer Decision | 12 | Module | |
| 70183 | Quality Customer Service | 20 | Module |
No information
VET Info Notes
Copyright for the course is held jointly by CMC of TAFE and the Department of
Land Administration.
Land Administration.
No information