Module Outline
Date retreived
22/07/2026 7:54 AM AWST
22/07/2026 7:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Dealing With Customers and Clients
Dealing With Customers and Clients
Module
National Code
NCS018
NCS018
State Code
65018
65018
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
30/07/2002
Field of Education
080509 - Public Relations
Nominal Hours
20
Description
To provide competency based training in communication skills to deal
effectively with customers and/or clients. The emphasis is on developing
communication skills to met a range of customer and client needs by providing
appropriate responses. These responses could range from handling routine
enquiries to dealing with difficult situations.
This module is suitable for participants who:
-are/will be supervised in the workplace.
-are dealing with customers and clients on a daily basis in the workplace.
effectively with customers and/or clients. The emphasis is on developing
communication skills to met a range of customer and client needs by providing
appropriate responses. These responses could range from handling routine
enquiries to dealing with difficult situations.
This module is suitable for participants who:
-are/will be supervised in the workplace.
-are dealing with customers and clients on a daily basis in the workplace.
No information
Evidence Guide
Internal Assessment 100%
The participant might be assessed on-the-job using a situation from the
participant's workplace or off-the-job using a scenario or a case study. The
interaction with the customer or client should last between four to five
minutes.
The participant might be assessed on-the-job using a situation from the
participant's workplace or off-the-job using a scenario or a case study. The
interaction with the customer or client should last between four to five
minutes.
Elements and Performance Criteria
No information