Accredited course Outline

Date retreived
22/07/2026 10:44 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Quality Management

Certificate III in Quality Management

Accredited course
National Code:
7604
State Code:
8822
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
24/03/2000
Field of Education
080317 - Quality Management
AQF Level
Certificate III in
Nominal Hours
252
Duration
Unspecified
Stream of Study
Paraprofessional - Technical (3400)
Accredited Date
10/01/1996
Expiry Date
31/12/2006
VET Act Classifier
C
VET Act Conditions
Description

This course aims to provide learners with the knowledge and skills to enable them to facilitate the development and maintenance of processes which deliver quality products and services and to contribute to the development of ownership and commitment to quality with individuals and teams.

In addition to the skills incorporated within the Certificate I in Quality Management, learners will develop skills to enable them to:

Contribute to the continuous improvement of quality standards for products, services and processes;

Advise and support individuals and teams on working environments and processes which allow people to function effectively;

Advise and support individuals and teams on implementing plans to maintain and improve quality standards;

Schedule
1. CORE
State Code National Code Title Hours Type
17865 NQ02 Customer Focus 20 Module
17869 NQ06 Internal Quality Auditing 18 Module
15011 NGMS107 Managing and Developing Teams 34 Module
17866 NQ03 Quality Improvement in the Workplace 36 Module
17868 NQ05 Quality Management Systems 36 Module
2. CORE

In addition to the above core, students are required to select ONE of the following quality core modules:

State Code National Code Title Hours Type
17867 NQ04 Advanced Quality Concepts 40 Module
17864 NQ01 Nq01 Quality Concepts 20 Module
3. ELECTIVES

Students are to select a minimum of 68 hours of electives. GROUP 1 - Management (34 hours) Students are required to select a minimum of 34 hours from the following, or any other relevant management module(s) (to equal 34 hours).

State Code National Code Title Hours Type
15012 NGMS108 Managing & Organising Work for Goal Achievement 34 Module
15010 NGMS106 Managing Effective Working Relationships 34 Module
15015 NGMS110 Managing Grievances and Disputes 17 Module
4. ELECTIVES

GROUP 2 - Communication (34 hours) Students are required to select a minimum of 34 hours from the following modules:

State Code National Code Title Hours Type
65003 NCS011 Client Interaction 17 Module
65012 NCS005 Dealing With Conflict 17 Module
65018 NCS018 Dealing With Customers and Clients 20 Module
65002 NCS012 Meetings 17 Module
65007 NCS009 Negotiation Skills 17 Module
65006 NCS007 Presenting Information 16 Module
65008 NCS015 Presenting Reports 17 Module
65015 NCS014 Speaking in Public 17 Module
65005 NCS010 Team Building Communication 17 Module
65004 NCS004 Work Team Communication 34 Module
65009 NCS001 Workplace Communication 34 Module
65010 NCS002 Writing Skills for Work 17 Module
65017 NCS017 Writing Technical Documents 17 Module
65013 NCS006 Writing Workplace Documents 17 Module
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VET Info Notes
GENERAL NOTES

1. Training providers delivering this program are directed to the original
accreditation documents
(Parts A, B and C) for the rules associated with the selection of
streams and effective modules.

2. This course is the copyright of the Department for Employment Training
and Further Education
(SA); the modules contained within it are the property of ACTRAC
Products Ltd. Training providers
who wish to deliver this program must obtain written approval from the
Records Officer, Vocational
Education & Training Division, Department for Employment Training and
Further Education GPO Box
2352, Adelaide SA 5001, and be registered by their State accrediting
body.

3. The proponent for this course is Department for Employment Training and
Further Education (SA).
The course is accredited until 30/09/01 and is on the NTIS as code
7604.

4. Further information on this program may be obtained from the Manager,
Training Products
Information Service (TPIS) at the WA Department of Training (9235
6322) or from the Director,
Academic Services, North Metropolitan College of TAFE. Ph (08) 9233
1000.
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No information