Module Outline
Date retreived
22/07/2026 11:33 AM AWST
22/07/2026 11:33 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Managing Grievances and Disputes
Managing Grievances and Disputes
Module
National Code
NGMS110
NGMS110
State Code
15015
15015
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
17/03/1994
Field of Education
080303 - Human Resource Management
Nominal Hours
17
Description
The purpose of this module is to provide competency
based training to identify and employ, in relation
to job role, grievance, disciplinary and counselling
procedures.
The aim of the module is to produce successful participants who have the
skills, knowledge, attitudes and professional practices that will enable them
to effectively manage grievances and discipline in organisations.
based training to identify and employ, in relation
to job role, grievance, disciplinary and counselling
procedures.
The aim of the module is to produce successful participants who have the
skills, knowledge, attitudes and professional practices that will enable them
to effectively manage grievances and discipline in organisations.
No information
Evidence Guide
Internal Assessment 100%
The methods by which evidence of achievement of
competence by participants can be assessed must be
specified and provided to participants.
The demands of any assessment should be NO MORE than
required to demonstrate competency. Demonstration
requires assessment of the task or project during
performance as well as evaluation of the product.
The method(s) chosen should be appropriate to the
information sought and the environment in which
assessment may be logically, safely and economically
conducted.
The methods by which evidence of achievement of
competence by participants can be assessed must be
specified and provided to participants.
The demands of any assessment should be NO MORE than
required to demonstrate competency. Demonstration
requires assessment of the task or project during
performance as well as evaluation of the product.
The method(s) chosen should be appropriate to the
information sought and the environment in which
assessment may be logically, safely and economically
conducted.
Elements and Performance Criteria
No information