Module Outline
Date retreived
22/07/2026 10:11 AM AWST
22/07/2026 10:11 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Client Interaction
Client Interaction
Module
National Code
NCS011
NCS011
State Code
65003
65003
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
23/02/1993
Field of Education
080509 - Public Relations
Nominal Hours
17
Description
The purpose of this module is to provide training for effective communication
in interacting with clients.
This module is suitable for participants who work independently on tasks which
require a combination of technical and theoretical knowledge and motor skills.
The participants may range from those who have limited creative, planning,
design or supervisory functions to those who have significant responsibility
related to these functions.
in interacting with clients.
This module is suitable for participants who work independently on tasks which
require a combination of technical and theoretical knowledge and motor skills.
The participants may range from those who have limited creative, planning,
design or supervisory functions to those who have significant responsibility
related to these functions.
Range of Variables
Fundamental to this module is the recognition of the importance of the client
relationship to the success of an enterprise. The module should be taught in
such a way as to engender this recognition.
The module provide for delivery on-the-job and off-the-job, in a variety of
modes, including classroom based, teleconferencing and interactive video.
Strategies should be selected to reflect the nature of the learning outcomes
and the needs of the participants. These should include experiential learning.
Some areas of content are common to both learning outcomes and should be
integrated throughout the module.
Client
The term client, as used in this module includes all those people with whom a
work unit interacts in the giving and receiving of services and supplies.
relationship to the success of an enterprise. The module should be taught in
such a way as to engender this recognition.
The module provide for delivery on-the-job and off-the-job, in a variety of
modes, including classroom based, teleconferencing and interactive video.
Strategies should be selected to reflect the nature of the learning outcomes
and the needs of the participants. These should include experiential learning.
Some areas of content are common to both learning outcomes and should be
integrated throughout the module.
Client
The term client, as used in this module includes all those people with whom a
work unit interacts in the giving and receiving of services and supplies.
Evidence Guide
Internal Assessment 100%
The demands of any assessment should be NO MORE than required to demonstrate
the outcomes.
Where practicable, assessment tasks should relate to the participant's
vocational focus.
Interaction with a client
Submit a plan for maintaining a working relationship with clients.
The demands of any assessment should be NO MORE than required to demonstrate
the outcomes.
Where practicable, assessment tasks should relate to the participant's
vocational focus.
Interaction with a client
Submit a plan for maintaining a working relationship with clients.
Elements and Performance Criteria
No information