Module Outline
Date retreived
22/07/2026 10:07 AM AWST
22/07/2026 10:07 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Managing Operations - Customer Service
Managing Operations - Customer Service
Module
National Code
NGMS102
NGMS102
State Code
15006
15006
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
17/03/1994
Field of Education
080509 - Public Relations
Nominal Hours
17
Description
The purpose of this module is to provide competency
based training in order to develop effective skills
in the workplace and in managing customer relations.
This module is suitable for participants who have an
established work orientation and can perform
procedural and analytical tasks with a minimum of
supervision.
Some participants will come from workplaces where they have responsibility for
the performance of others.
based training in order to develop effective skills
in the workplace and in managing customer relations.
This module is suitable for participants who have an
established work orientation and can perform
procedural and analytical tasks with a minimum of
supervision.
Some participants will come from workplaces where they have responsibility for
the performance of others.
No information
Evidence Guide
Internal Assessment 100%
The methods by which evidence of achievement of
competence by participants can be assessed must be
specified and provided to participants.
The demands of any assessment should be NO MORE than
required to demonstrate competency. Demonstration
requires assessment of the task or project during
performance as well as evaluation of the product.
The method(s) chosen should be appropriate to the
information sought and the environment in which
assessment may be logically, safely and economically
conducted.
The methods by which evidence of achievement of
competence by participants can be assessed must be
specified and provided to participants.
The demands of any assessment should be NO MORE than
required to demonstrate competency. Demonstration
requires assessment of the task or project during
performance as well as evaluation of the product.
The method(s) chosen should be appropriate to the
information sought and the environment in which
assessment may be logically, safely and economically
conducted.
Elements and Performance Criteria
No information