Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
national, State/Territory and Local Government legislative requirements affecting business operation, especially in regard to Occupational Health and Safety and environmental issues, EEO, industrial relations and anti-discrimination
relevant industry codes of practice
Operational strategies/ procedures may be determined by:
business premises (eg size, location, layout)
purchase (sole or shared ownership) or leasing.
premises, plant and equipment may be new or previously owned.
requirements may be one-off requirements or recurrent requirements (such as equipment maintenance) specific to the nature of the business
use of existing, new and emerging technologies including e-commerce
plant and equipment , including OHS requirements
physical and natural resources
methods/techniques/technology
management and administrative systems and procedures
technology
raw materials
Occupational Health and Safety and environmental issues must include:
establishment and maintenance of procedures for identifying risks to health and safety
establishment and maintenance of procedures for assessing and controlling risks
controls may include instructions to workplace personnel concerning: site hazards and controls, material safety data sheets, use of personal protective equipment, vehicle access , signs and barricades, traffic control, outside contractors
waste and by-products
Business goals and objectives may include:
goals, objectives, plans, systems and processes
short, medium or long term goals
financial projections
customer needs/marketing projections
proposed size and scale of the business, market focus of the business
lifestyle issues
Business outputs may include:
products
services
Operational targets may include:
internal targets which may relate to size, quality, quantity and diversity, wages to sales, sales to area/stock levels/stock turnover/average debtor payment periods and levels
external targets which may relate to market share and positioning and may involve exploring new markets, building national or international trade links
targets which may be short, medium or long term
staffing level and skills mix
Technical standards may include:
any current and generally agreed descriptions of what the product/service is, how it should be produced/delivered and the quality, safety, efficiency or other measures to determine the activity is done effectively
Networks may include:
personal contacts
professional associations
business/ industry association contacts
formal/ informal/ individual/ group/ organisational contacts
And may assist in the provisions of information on:
business trends
changes in business environment
client requirements
technical support
financial advice
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
national, State/Territory and Local Government legislative requirements affecting business operation, especially in regard to Occupational Health and Safety and environmental issues, EEO, industrial relations and anti-discrimination
relevant industry codes of practice
Operational strategies/ procedures may be determined by:
business premises (eg size, location, layout)
purchase (sole or shared ownership) or leasing.
premises, plant and equipment may be new or previously owned.
requirements may be one-off requirements or recurrent requirements (such as equipment maintenance) specific to the nature of the business
use of existing, new and emerging technologies including e-commerce
plant and equipment , including OHS requirements
physical and natural resources
methods/techniques/technology
management and administrative systems and procedures
technology
raw materials
Occupational Health and Safety and environmental issues must include:
establishment and maintenance of procedures for identifying risks to health and safety
establishment and maintenance of procedures for assessing and controlling risks
controls may include instructions to workplace personnel concerning: site hazards and controls, material safety data sheets, use of personal protective equipment, vehicle access , signs and barricades, traffic control, outside contractors
waste and by-products
Business goals and objectives may include:
goals, objectives, plans, systems and processes
short, medium or long term goals
financial projections
customer needs/marketing projections
proposed size and scale of the business, market focus of the business
lifestyle issues
Business outputs may include:
products
services
Operational targets may include:
internal targets which may relate to size, quality, quantity and diversity, wages to sales, sales to area/stock levels/stock turnover/average debtor payment periods and levels
external targets which may relate to market share and positioning and may involve exploring new markets, building national or international trade links
targets which may be short, medium or long term
staffing level and skills mix
Technical standards may include:
any current and generally agreed descriptions of what the product/service is, how it should be produced/delivered and the quality, safety, efficiency or other measures to determine the activity is done effectively
Networks may include:
personal contacts
professional associations
business/ industry association contacts
formal/ informal/ individual/ group/ organisational contacts
And may assist in the provisions of information on:
business trends
changes in business environment
client requirements
technical support
financial advice

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range of Variables.
Critical Aspects of Evidence
ability to develop strategies to successfully manage the operation of the business by interpreting information and
making appropriate adjustments to the business operations as required
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
National, State/Territory and Local Government legislative requirements affecting business operation, especially in regard to Occupational Health and Safety and environmental issues, EEO, industrial relations and anti-discrimination
OHS responsibilities and procedures for managing hazards
technical or specialist skills relevant to the business operation
relevant industry codes of practice
identification of relevant performance measures
quality assurance principles and methods
role of innovation
principles of risk management relevant to the business, including risk assessment
relevant marketing, sales and financial concepts
methods for implementing operation and revenue control systems
systems to manage staff, control stock, expenditure, services and customer service
methods for monitoring performance and implementing improvements
methods for developing and maintaining networks
Underpinning Skills
literacy skills to interpret legal requirements, company policies and procedures
communication skills including questioning, clarifying, reporting
numeracy skills for performance information and financial control
technical skills as relevant to the business
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range of Variables
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to assist in business operation
Communicating ideas and information (Level 3) - to deal with customers, suppliers and staff
Planning and organising activities (Level 3) - to support and enhance the business operation
Working with teams and others (Level 3) - to build the business
Using mathematical ideas and techniques (Level 2) - to support the business operation
Solving problems (Level 3) - to reduce risk and enhance business opportunities
Using technology (Level 1) - to optimise business performance
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range of Variables.
Critical Aspects of Evidence
ability to develop strategies to successfully manage the operation of the business by interpreting information and
making appropriate adjustments to the business operations as required
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
National, State/Territory and Local Government legislative requirements affecting business operation, especially in regard to Occupational Health and Safety and environmental issues, EEO, industrial relations and anti-discrimination
OHS responsibilities and procedures for managing hazards
technical or specialist skills relevant to the business operation
relevant industry codes of practice
identification of relevant performance measures
quality assurance principles and methods
role of innovation
principles of risk management relevant to the business, including risk assessment
relevant marketing, sales and financial concepts
methods for implementing operation and revenue control systems
systems to manage staff, control stock, expenditure, services and customer service
methods for monitoring performance and implementing improvements
methods for developing and maintaining networks
Underpinning Skills
literacy skills to interpret legal requirements, company policies and procedures
communication skills including questioning, clarifying, reporting
numeracy skills for performance information and financial control
technical skills as relevant to the business
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range of Variables
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to assist in business operation
Communicating ideas and information (Level 3) - to deal with customers, suppliers and staff
Planning and organising activities (Level 3) - to support and enhance the business operation
Working with teams and others (Level 3) - to build the business
Using mathematical ideas and techniques (Level 2) - to support the business operation
Solving problems (Level 3) - to reduce risk and enhance business opportunities
Using technology (Level 1) - to optimise business performance
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies