Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of fare information may include:
computerised reservations system (CRS)
information from airlines and consolidators:
fare references
fare sheets
fare schedules
flight schedules
published fares
special bulletins
tariffs
websites
global distribution system (GDS)
the Internet.
Information on domestic flights, fares includes:
airline codes
airport codes
concession fares
direct and connecting services
MCT
normal fares
payment and ticketing deadline
promotional fares
published fare types and classes
taxes, fees and surcharges.
Conditions may include:
amendment fees
availability of:
any type of change to the air itinerary
changes to class of travel
baggage allowance
cancellation charges
excess baggage charges
extensions to ticketing deadline
payment deadline
restricted articles in baggage
ticketing deadline
time limits for Passenger Name Records (PNRs).
Concession fares may include those for:
carers
children
groups
infants
military personnel
pensioners
seamen
students.
Taxes may include:
airport tax
fuel surcharge
GST
head tax
noise tax.
Fees and surcharges may include:
air itinerary preparation fee
communication fee
courier fee
credit card fee
flight fuel emissions offset fee ("flying carbon neutral")
loyalty program (e.g. frequent flyer) redemption fee
prepaid baggage charges
prepaid in-flight meals
service fee
transaction fee.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
source multiple and diverse airfares for domestic air travel to meet to meet varying customer requirements
interpret information on domestic flights, fares and conditions applicable to specific fares
demonstrate knowledge of:
adlines sources of information on domestic flights and fares
the content and format of information provided by airlines and consolidators
encoding and decoding of domestic airport and airline codes
provide domestic airfare quotes within commercial time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated tourism business operation or activity which sells domestic airfares
a real or simulated tourism industry environment; for example:
a reservations area or call centre
a retail shopfront or mobile sales situation for the retail travel sector
an office environment as defined in the Assessment Guidelines
computers, software programs, printers, and reservations and operations programs currently used in the tourism industry to facilitate domestic airfare quotes
current airline, and consolidator documentation or computer data such as published fares, schedules and bulletins outlining fares and, conditions.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
activities that allow assessment of the individual’s ability to source and quote on domestic airfares for different routes and to meet varying customer requirements
review of fare calculation worksheets completed by the individual
written or oral questioning to assess knowledge of:
sources of information on domestic flights and fares
the content and format of information provided by airlines and consolidators
encoding and decoding of domestic airport and airline codes
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL307 Process travelrelated documentation.