Unit of competency Outline
Date retreived
22/07/2026 5:36 AM AWST
22/07/2026 5:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Receive or despatch goods
Receive or despatch goods
Unit of competency
National Code
MSAPMSUP201A
MSAPMSUP201A
State Code
W8285
W8285
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
20/06/2014
Nominal Hours
26
Description
This competency covers the handling of materials by an operator as an adjunct to the job of making product. It applies to a limited range of materials. It is NOT intended to be an alternative warehousing competency.This competency is typically performed by operators working either independently or as part of a work team.
Notes
Elements and Performance Criteria
1. Identify work requirements.
- 1.1 Read and interpret documentation.
- 1.2 Identify required schedules for receipt or despatch.
- 1.3 Identify correct product/material.
- 1.4 Plan work sequence using workplace and product knowledge.
- 1.5 Select appropriate materials handling equipment as required.
- 1.6 Identify OH&S requirements.
2. Move materials into/out of storage or from production.
- 2.1 Check paperwork and identity of materials.
- 2.2 Check for completeness and/or damage.
- 2.3 Take action on non-conforming products/materials.
- 2.4 Handle and move products/materials into/out of storage safely.
- 2.5 Store materials safely as necessary.
3. Prepare goods for despatch.
- 3.1 Identify and read workplace procedures for assembling and completing orders.
- 3.2 Select and check goods for despatch. against product/material knowledge, labels and other identification systems.
- 3.3 Sort, assemble and consolidate products as necessary.
- 3.4 Secure order and place in storage areas, in accordance with schedule.
- 3.5 Check order against despatch schedule and order form.
4. Complete materials movement records.
- 4.1 Complete materials movement records (in or out).
- 4.2 Update records as required.
- 4.3 Complete other paperwork and records as required.
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency covers the handling of a limited range of products/materials and their moving into and out of a plant/storage. It is NOT intended for people who, as a major function, operate a warehouse. The appropriate Transport and Distribution competencies should be used here.
This competency may require the operation of forklift trucks or other regulated load shifting devices which are NOT included in this competency, and so would be a co-requisite competency.
The terms order request, documentation, labels, transportation requirements 'paperwork' and 'records' mean any and all relevant information and data whether it is manual, paper based, electronic or verbal, either in person or by phone/radio.
This competency does not imply that moving materials into and from storage/plant are conducted equally, or even using similar techniques. Customers may be internal or external and the loading/unloading of products/materials may mean getting them onto/off a truck or simply from/to the next department.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes use of equipment and tools such as:
mobile plant/fork lifts
manual handling equipment
hand tools
shrink wrappers
tape machine labellers
loose bulk packing equipment.
computers, bar code readers
bag filling equipment
pallets
wrapping machines
personal protective equipment (PPE)
distribution equipment, including A-frames, stillages, containers, elevated platforms and communication equipment.
Hazards
Typical hazards include:
inappropriate movements and postures
physical and atmospheric hazards of materials
height or depth of storage receptacles
stationary and moving machinery, parts or components
noise, light, energy sources
humidity, air temperature, radiant heat
manual handling hazards.
Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
special storage requirements including moisture and contamination control
handling of incomplete loads (either in or out)
handling of materials which do not meet specifications
conflicting priorities
incomplete or incorrect paperwork.
product requirements
job priority
product/material variations.
Variables
Key variables to be monitored include:
types of products or materials to be received/despatched
handling heights
types of equipment
types of workplace documentation
atmospheric conditions.
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency covers the handling of a limited range of products/materials and their moving into and out of a plant/storage. It is NOT intended for people who, as a major function, operate a warehouse. The appropriate Transport and Distribution competencies should be used here.
This competency may require the operation of forklift trucks or other regulated load shifting devices which are NOT included in this competency, and so would be a co-requisite competency.
The terms order request, documentation, labels, transportation requirements 'paperwork' and 'records' mean any and all relevant information and data whether it is manual, paper based, electronic or verbal, either in person or by phone/radio.
This competency does not imply that moving materials into and from storage/plant are conducted equally, or even using similar techniques. Customers may be internal or external and the loading/unloading of products/materials may mean getting them onto/off a truck or simply from/to the next department.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes use of equipment and tools such as:
mobile plant/fork lifts
manual handling equipment
hand tools
shrink wrappers
tape machine labellers
loose bulk packing equipment.
computers, bar code readers
bag filling equipment
pallets
wrapping machines
personal protective equipment (PPE)
distribution equipment, including A-frames, stillages, containers, elevated platforms and communication equipment.
Hazards
Typical hazards include:
inappropriate movements and postures
physical and atmospheric hazards of materials
height or depth of storage receptacles
stationary and moving machinery, parts or components
noise, light, energy sources
humidity, air temperature, radiant heat
manual handling hazards.
Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
special storage requirements including moisture and contamination control
handling of incomplete loads (either in or out)
handling of materials which do not meet specifications
conflicting priorities
incomplete or incorrect paperwork.
product requirements
job priority
product/material variations.
Variables
Key variables to be monitored include:
types of products or materials to be received/despatched
handling heights
types of equipment
types of workplace documentation
atmospheric conditions.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the ability torecognise and analyse potential situations requiring action and then in implementing appropriate corrective action.
Consistent performance should be demonstrated. For example, look to see that:
packaging standards are met consistently
procedures and work instructions are read and interpreted correctly
potential problems are recognisedand action is taken (ie, the problem is fixed or reported)
action is taken to ensure problems are dealt with in a timely manner
problems caused by product/material issues are recognised and an appropriate contribution made to a solution
items initiated are followed through until final resolution has occurred.
effective communication between team members, supervisors and other staff is maintained.
Competence must be demonstrated in the operation of all ancillary equipment to the level required for this competency unit.
Assessment method and context
Assessment will occur using industrial equipment and will be undertaken in a work-like environment.
Competence in this unit may be assessed:
by observation over time on a processing plant
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the ability torecognise and analyse potential situations requiring action and then in implementing appropriate corrective action.
Consistent performance should be demonstrated. For example, look to see that:
packaging standards are met consistently
procedures and work instructions are read and interpreted correctly
potential problems are recognisedand action is taken (ie, the problem is fixed or reported)
action is taken to ensure problems are dealt with in a timely manner
problems caused by product/material issues are recognised and an appropriate contribution made to a solution
items initiated are followed through until final resolution has occurred.
effective communication between team members, supervisors and other staff is maintained.
Competence must be demonstrated in the operation of all ancillary equipment to the level required for this competency unit.
Assessment method and context
Assessment will occur using industrial equipment and will be undertaken in a work-like environment.
Competence in this unit may be assessed:
by observation over time on a processing plant
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C5571 | PMBHAN201B | Process orders and despatch products | Unit of competency |
| C5586 | PMBORG205B | Receive goods | Unit of competency |