Unit of competency Outline
Date retreived
22/07/2026 11:34 AM AWST
22/07/2026 11:34 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide individualised support
Provide individualised support
Unit of competency
National Code
CHCCCS015
CHCCCS015
State Code
AVC63
AVC63
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
75
Description
This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.This unit applies to workers who provide support under direct or indirect supervision in any community services or health context.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Determine support needs
- 1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role
- 1.2 Confirm individualised plan details with the person and with family and carers when appropriate
- 1.3 Ensure the person is aware of their rights and complaints procedures
- 1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making
- 1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures
2. Provide support services
- 2.1 Conduct exchanges with the person in a manner that develops and maintains trust
- 2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures
- 2.3 Assemble equipment as and when required according to established procedures and the individualised plan
- 2.4 Respect and include the family and/or carer as part of the support team
- 2.5 Provide support according to duty of care and dignity of risk requirements
- 2.6 Provide assistance to maintain a safe and healthy environment
- 2.7 Provide assistance to maintain a clean and comfortable environment
- 2.8 Respect individual differences to ensure maximum dignity and privacy when providing support
- 2.9 Seek assistance when it is not possible to provide appropriate support
3. Monitor support activities
- 3.1 Monitor own work to ensure the required standard of support is maintained
- 3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change
- 3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor
- 3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination
4. Complete reporting and documentation
- 4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols
- 4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor
- 4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required
- 4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements
- 4.5 Complete and maintain documentation according to organisation policy and protocols
- 4.6 Store information according to organisation policy and protocols
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WC922 | CHCICS302B | Participate in the implementation of individualised plans | Unit of competency |
| WD094 | HLTCSD304D | Support the care of clients | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OEH40 | CHCCCS031 | Provide individualised support | Unit of competency |