Unit of competency Outline
Date retreived
23/07/2026 3:09 AM AWST
23/07/2026 3:09 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage workplace information
Manage workplace information
Unit of competency
National Code
BSXFMI506A
BSXFMI506A
State Code
Y0018
Y0018
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
05/04/2012
Field of Education
080301 - Business Management
Original Release Date
05/04/2012
Nominal Hours
60
Description
Frontline management is an important creator and manager of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the efficiency and effectiveness of the individual's/team's/organisation's performance.Frontline management is an important creator and manager of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the efficiency and effectiveness of the individual's/team's/organisation's performance
Notes
Elements and Performance Criteria
1 Identify and source information needs
- 1.1 The information needs of individuals/teams is determined and the sources are identified.
- 1.2 Information held by the organisation is reviewed to determine suitability and accessibility.
- 1.3 Plans are prepared to obtain information which is not available/accessible within the organisation.
2 Collect, analyse and report information
- 2.1 Collection of information is timely and relevant to the needs of individuals/teams.
- 2.2 Information is in a format suitable for analysis, interpretation and dissemination.
- 2.3 Information is analysed to identify and report relevant trends and developments in terms of the needs for which it was acquired.
3 Use management information systems
- 3.1 Management information systems are used effectively to store and retrieve data for decision making.
- 3.2 Technology available in the work area/organisation is used to manage information efficiently and effectively.
- 3.3 Recommendations for improving the information system are submitted to designated persons/groups.
4 Prepare business plans/budgets
- 4.1 Individuals/teams are involved in business plan/budget preparation in a way which uses their contribution effectively and gains their support for the outcomes.
- 4.2 Business plans/budgets are prepared and presented in accordance with the organisation's guidelines and requirements.
- 4.3 Contingency plans are prepared in the event that alternative action is required.
5 Prepare resource proposals
- 5.1 Resource planning data is collected in consultation with colleagues, including those who have a specialist role in resource management.
- 5.2 Estimates of resource needs and utilisation reflects the organisation's business plans, and customer and supplier requirements.
- 5.3 Proposals to secure resources are supported by clearly presented submissions describing realistic options, benefits, costs and outcomes.
At ASF level 5 frontline management will normally be engaged in a workplace context in which they:
are autonomous, working under broad guidance
may supervise others
may guide teams
may have responsibility for planning and managing the work of others
will be involved in self-directed application of knowledge
have substantial depth of knowledge in some area and a range of skills for work tasks, roles and functions
operate in varied or highly specific contexts
use competencies independently for routine and non-routine purposes
use judgement for self and others in planning and using resources, services and processes to achieve outcomes within time constraints.
Frontline management at this level will normally operate in diverse and complex workplace environments in which they use the organisation's:
goals, objectives, plans, systems and processes
quality and continuous improvement
and processes
processes and standards
business and performance plans
resources, which maybe subject to negotiation
ethical standards
They use legislation, codes and national standards relevant to the workplace.
A range of learning opportunities may be used, for example:
mentoring
action learning
coaching
shadowing
exchange/rotation
structured training programs
Resources may include:
people
power/energy
information
finance
buildings/facilities
time
equipment
technology
At ASF level 5 frontline management will normally be engaged in a workplace context in which they:
are autonomous, working under broad guidance
may supervise others
may guide teams
may have responsibility for planning and managing the work of others
will be involved in self-directed application of knowledge
have substantial depth of knowledge in some area and a range of skills for work tasks, roles and functions
operate in varied or highly specific contexts
use competencies independently for routine and non-routine purposes
use judgement for self and others in planning and using resources, services and processes to achieve outcomes within time constraints.
Frontline management at this level will normally operate in diverse and complex workplace environments in which they use the organisation's:
goals, objectives, plans, systems and processes
quality and continuous improvement
and processes
processes and standards
business and performance plans
resources, which maybe subject to negotiation
ethical standards
They use legislation, codes and national standards relevant to the workplace.
A range of learning opportunities may be used, for example:
mentoring
action learning
coaching
shadowing
exchange/rotation
structured training programs
Resources may include:
people
power/energy
information
finance
buildings/facilities
time
equipment
technology
are autonomous, working under broad guidance
may supervise others
may guide teams
may have responsibility for planning and managing the work of others
will be involved in self-directed application of knowledge
have substantial depth of knowledge in some area and a range of skills for work tasks, roles and functions
operate in varied or highly specific contexts
use competencies independently for routine and non-routine purposes
use judgement for self and others in planning and using resources, services and processes to achieve outcomes within time constraints.
Frontline management at this level will normally operate in diverse and complex workplace environments in which they use the organisation's:
goals, objectives, plans, systems and processes
quality and continuous improvement
and processes
processes and standards
business and performance plans
resources, which maybe subject to negotiation
ethical standards
They use legislation, codes and national standards relevant to the workplace.
A range of learning opportunities may be used, for example:
mentoring
action learning
coaching
shadowing
exchange/rotation
structured training programs
Resources may include:
people
power/energy
information
finance
buildings/facilities
time
equipment
technology
At ASF level 5 frontline management will normally be engaged in a workplace context in which they:
are autonomous, working under broad guidance
may supervise others
may guide teams
may have responsibility for planning and managing the work of others
will be involved in self-directed application of knowledge
have substantial depth of knowledge in some area and a range of skills for work tasks, roles and functions
operate in varied or highly specific contexts
use competencies independently for routine and non-routine purposes
use judgement for self and others in planning and using resources, services and processes to achieve outcomes within time constraints.
Frontline management at this level will normally operate in diverse and complex workplace environments in which they use the organisation's:
goals, objectives, plans, systems and processes
quality and continuous improvement
and processes
processes and standards
business and performance plans
resources, which maybe subject to negotiation
ethical standards
They use legislation, codes and national standards relevant to the workplace.
A range of learning opportunities may be used, for example:
mentoring
action learning
coaching
shadowing
exchange/rotation
structured training programs
Resources may include:
people
power/energy
information
finance
buildings/facilities
time
equipment
technology
This guideline is to assist the development of assessment instruments/tools to assess the competence of frontline management.
Typically, in providing evidence of consistent achievement of this Unit's workplace outcomes within the context of ASF level 5, frontline management:
manages work effectively to achieve goals and results
researches, acquires and uses information appropriate to work responsibility
makes decisions within responsibility and authority in a diverse and complex workplace
monitors/improves ways to manage information
explains basic financial concepts in business plans/budgets
prepares financial information within standard format
prepares resource proposals within budget constraints
explains methods to gain efficiencies in resource management
prepares and negotiates recommendations to improve the organisation's information systems
ensures that legislative requirements are met in resource plans
promotes available learning methods to support colleagues
uses effective consultative processes
communicates with colleagues who have specialist responsibilities in financial and resource management
prepares and negotiates recommendations to improve information systems
uses information management systems
selects and uses available technology appropriate to the task
uses the key competencies to achieve results.
This guideline is to assist the development of assessment instruments/tools to assess the competence of frontline management.
Typically, in providing evidence of consistent achievement of this Unit's workplace outcomes within the context of ASF level 5, frontline management:
manages work effectively to achieve goals and results
researches, acquires and uses information appropriate to work responsibility
makes decisions within responsibility and authority in a diverse and complex workplace
monitors/improves ways to manage information
explains basic financial concepts in business plans/budgets
prepares financial information within standard format
prepares resource proposals within budget constraints
explains methods to gain efficiencies in resource management
prepares and negotiates recommendations to improve the organisation's information systems
ensures that legislative requirements are met in resource plans
promotes available learning methods to support colleagues
uses effective consultative processes
communicates with colleagues who have specialist responsibilities in financial and resource management
prepares and negotiates recommendations to improve information systems
uses information management systems
selects and uses available technology appropriate to the task
uses the key competencies to achieve results.
Typically, in providing evidence of consistent achievement of this Unit's workplace outcomes within the context of ASF level 5, frontline management:
manages work effectively to achieve goals and results
researches, acquires and uses information appropriate to work responsibility
makes decisions within responsibility and authority in a diverse and complex workplace
monitors/improves ways to manage information
explains basic financial concepts in business plans/budgets
prepares financial information within standard format
prepares resource proposals within budget constraints
explains methods to gain efficiencies in resource management
prepares and negotiates recommendations to improve the organisation's information systems
ensures that legislative requirements are met in resource plans
promotes available learning methods to support colleagues
uses effective consultative processes
communicates with colleagues who have specialist responsibilities in financial and resource management
prepares and negotiates recommendations to improve information systems
uses information management systems
selects and uses available technology appropriate to the task
uses the key competencies to achieve results.
This guideline is to assist the development of assessment instruments/tools to assess the competence of frontline management.
Typically, in providing evidence of consistent achievement of this Unit's workplace outcomes within the context of ASF level 5, frontline management:
manages work effectively to achieve goals and results
researches, acquires and uses information appropriate to work responsibility
makes decisions within responsibility and authority in a diverse and complex workplace
monitors/improves ways to manage information
explains basic financial concepts in business plans/budgets
prepares financial information within standard format
prepares resource proposals within budget constraints
explains methods to gain efficiencies in resource management
prepares and negotiates recommendations to improve the organisation's information systems
ensures that legislative requirements are met in resource plans
promotes available learning methods to support colleagues
uses effective consultative processes
communicates with colleagues who have specialist responsibilities in financial and resource management
prepares and negotiates recommendations to improve information systems
uses information management systems
selects and uses available technology appropriate to the task
uses the key competencies to achieve results.
