Unit of competency Outline
Date retreived
23/07/2026 3:24 PM AWST
23/07/2026 3:24 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work within a structured counselling framework
Work within a structured counselling framework
Unit of competency
National Code
CHCCSL501A
CHCCSL501A
State Code
D2362
D2362
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090513 - Counselling
Original Release Date
12/08/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to work within the agency's agreed counselling model
Notes
Elements and Performance Criteria
1. Use a structured approach to counselling
- 1.1 Use initial session to gather information as a foundation for counselling process
- 1.2 Follow a structured approach to counselling work based on client needs and expectations
- 1.3 Explain counselling process to clarify client's understanding and expectation
2. Establish the nature of the helping relationship
- 2.1 Enable clients to understand the nature of the counselling service on offer
- 2.2 Clarify, confirm or modify clients' expectations of the counselling service
- 2.3 Identify any anxieties about the counselling process and explore with clients
- 2.4 Acknowledge and respect clients' immediate concerns
- 2.5 Clarify both expectations and commitment to the counselling relationship and confirm with clients
- 2.6 Identify indicators of client issues requiring referral and report or refer appropriately, in line with organisation requirements
- 2.7 Develop a plan for counselling and contract with client as required to address disclosure and organisation/service requirements
3. Confirm the appropriateness of the helping relationship
- 3.1 Ensure own level of skill and knowledge of counselling methods and resources are appropriate to meet client needs
- 3.2 Explore alternatives to the proposed relationship with clients where appropriate
- 3.3 Affirm significance of what the client says
- 3.4 Promote clients' understanding of what they have a right to expect from the service
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Nature of the counselling service:
Context and resources of agency
Preferred counselling model/s of agency
Counselling methods:
Are according to agency policy and procedures
Client issues requiring referral may include, but are not limited to:
Indicators relating to potential:
Child protection issues
Suicide prevention/intervention
Domestic and family violence
Mental health issues
Alcohol and other drugs issues
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Nature of the counselling service:
Context and resources of agency
Preferred counselling model/s of agency
Counselling methods:
Are according to agency policy and procedures
Client issues requiring referral may include, but are not limited to:
Indicators relating to potential:
Child protection issues
Suicide prevention/intervention
Domestic and family violence
Mental health issues
Alcohol and other drugs issues
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competency will be assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes
Method of assessment:
For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which must include observation of performance in an actual workplace or in a setting that realistically simulates work conditions:
observation should include key aspects described in elements, performance criteria and relevant aspects of the Range Statement of the unit
where face-to-face observation is not possible, video recordings may be provided
In addition assessment methods may include
written questioning
role play
supervised/guided discussion
candidate's critique of their 'performance' to demonstrate cognitive understanding of theory
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit of competency will be assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes
Method of assessment:
For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which must include observation of performance in an actual workplace or in a setting that realistically simulates work conditions:
observation should include key aspects described in elements, performance criteria and relevant aspects of the Range Statement of the unit
where face-to-face observation is not possible, video recordings may be provided
In addition assessment methods may include
written questioning
role play
supervised/guided discussion
candidate's critique of their 'performance' to demonstrate cognitive understanding of theory
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3082 | CHCCSL601A | Work within a structured counselling process | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWB39 | CHCCSL001 | Establish and confirm the counselling relationship | Unit of competency |