Unit of competency Outline

Date retreived
23/07/2026 2:01 PM AWST

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Work effectively in business environments

Work effectively in business environments

Unit of competency
National Code
BSBOPS201
State Code
OCF19
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
25
Description
This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify the business context
  • 1.1 Identify organisational requirements and responsibilities and confirm understanding with relevant personnel
  • 1.2 Identify legal rights and responsibilities of employees and employers
  • 1.3 Identify requirements for duty of care and organisational objectives, standards and values
  • 1.4 Identify and distinguish between roles and responsibilities of staff within organisational structure
  • 1.5 Identify own role and task requirements within a team
2. Work in a team
  • 2.1 Identify and follow requirements for a safe work environment
  • 2.2 Communicate and collaborate with relevant personnel in a courteous and nondiscriminatory manner
  • 2.3 Complete allocated tasks according to organisational requirements
  • 2.4 Use questioning techniques to clarify instructions and responsibilities
  • 2.5 Seek assistance when difficulties arise and escalate issues to team leaders, as required
3. Develop effective work habits
  • 3.1 Identify work and personal priorities
  • 3.2 Apply time management strategies to work duties
  • 3.3 Communicate workload issues to team leaders in a timely manner
  • 3.4 Seek and act upon feedback from relevant personnel
No information
No information