Unit of competency Outline
Date retreived
22/07/2026 10:40 AM AWST
22/07/2026 10:40 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support clients in decision-making processes
Support clients in decision-making processes
Unit of competency
National Code
CHCCSL507B
CHCCSL507B
State Code
WC872
WC872
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090513 - Counselling
Original Release Date
12/08/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to support clients in planning a course of action
Notes
Elements and Performance Criteria
1. Assist clients in clarifying their aims and requirements
- 1.1 Clearly explain to clients the policy on record-keeping and confidentiality
- 1.2 Encourage clients to identify and explore overall aims, requirements, and ideas for meeting them
- 1.3 Encourage clients to feel at ease and express themselves
- 1.4 Identify practical goals and requirements, and discuss with clients how these might be modified
- 1.5 Identify with clients potential courses of action for meeting individual aims and requirements
- 1.6 Where aims and requirements of clients cannot be met, refer clients to appropriate alternative sources of guidance and support
- 1.7 Identify indicators of client issues requiringreferral and report or refer appropriately, in line with organisation requirements
2. Enable clients to explore possible courses of action
- 2.1 Explore with clients factors which could influence the preference for and ability to achieve a course of action
- 2.2 Explore with clients features of and likely consequences of possible courses of action
- 2.3 Check client understanding of what is involved in each course of action
- 2.4 Help clients to assess advantages and disadvantages of each possible course of action, and their overall appropriateness for meeting particular client requirements
- 2.5 Encourage clients to decide on a course of action and to consider alternatives which could be used if necessary
- 2.6 Document decisions and agreed support within organisation guidelines
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Referral may include to specialist services/agencies such as:
Medical
Psychiatric
Grief and Loss
Various compulsions (such as gambling)
Financial counselling
Client issues requiring referral may include, but are not limited to:
Indicators relating to potential:
Child protection issues
Suicide prevention/intervention
Domestic and family violence
Mental health issues
Alcohol and other drugs issues
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Referral may include to specialist services/agencies such as:
Medical
Psychiatric
Grief and Loss
Various compulsions (such as gambling)
Financial counselling
Client issues requiring referral may include, but are not limited to:
Indicators relating to potential:
Child protection issues
Suicide prevention/intervention
Domestic and family violence
Mental health issues
Alcohol and other drugs issues
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes
Method of assessment:
For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which may include:
observation of performance in an actual workplace or in a setting that realistically simulates work conditions:
observation should include key aspects described in elements, performance criteria and relevant aspects of the Range Statement of the unit
where face-to-face observation is not possible, video recordings may be provided
candidate's critique of their 'performance' to demonstrate cognitive understanding of theory
written questioning
relevant case studies and/or scenarios
role play
focused discussion
Related units:
This unit is recommended to be assessed in conjunction with related unit:
CHCCSL501A Work within a structured counselling process
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes
Method of assessment:
For valid and reliable assessment of this unit, competency should be demonstrated in a range of situations which may include:
observation of performance in an actual workplace or in a setting that realistically simulates work conditions:
observation should include key aspects described in elements, performance criteria and relevant aspects of the Range Statement of the unit
where face-to-face observation is not possible, video recordings may be provided
candidate's critique of their 'performance' to demonstrate cognitive understanding of theory
written questioning
relevant case studies and/or scenarios
role play
focused discussion
Related units:
This unit is recommended to be assessed in conjunction with related unit:
CHCCSL501A Work within a structured counselling process
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2368 | CHCCSL507A | Support clients in decision-making processes | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWB35 | CHCCSL007 | Support counselling clients in decision-making processes | Unit of competency |