Unit of competency Outline
Date retreived
22/07/2026 5:03 AM AWST
22/07/2026 5:03 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Lead effective workplace relationships
Lead effective workplace relationships
Unit of competency
National Code
BSBLDR413
BSBLDR413
State Code
OCE19
OCE19
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
40
Description
This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to lead workplace relationships
- 1.1 Identify work team objectives according to organisational strategy
- 1.2 Collect and analyse information for the achievement of work task
- 1.3 Share ideas and information with relevant internal and external stakeholders according to work task
- 1.4 Develop strategy for completion of work task in collaboration with work team
2. Lead workplace relationships
- 2.1 Identify and implement methods to facilitate collaboration to complete work task
- 2.2 Support colleagues experiencing difficulties fulfilling work requirements
- 2.3 Manage conflict constructively within the organisation’s processes and parameters of own role
- 2.4 Communicate work progress to relevant internal and external stakeholders
3. Review leadership
- 3.1 Seek feedback on relationship management for work task from relevant stakeholders
- 3.2 Analyse feedback on relationship management
- 3.3 Evaluate personal performance in leading workplace relationships
- 3.4 Identify areas of improvement for leading workplace relationships future work tasks
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUM06 | BSBLDR402 | Lead effective workplace relationships | Unit of competency |