Unit of competency Outline
Date retreived
23/07/2026 5:51 AM AWST
23/07/2026 5:51 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide leadership
Provide leadership
Unit of competency
National Code
PSPGOV511A
PSPGOV511A
State Code
C8041
C8041
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/11/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
05/11/2014
Nominal Hours
50
Description
This unit covers achievement of operational results and effective working relationships through leadership, feedback and support of individuals in a workgroup that may exist in the workplace, be formed for a special purpose or project, or consist of community members, volunteers, inter-agency members, etc. It includes facilitating commitment to objectives and required standards; contributing to the development of a cooperative, high performance workgroup; giving and receiving feedback on performance; supporting and participating in development activities; and providing leadership, direction and guidance in the workgroup.In practice, leading a workgroup may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, developing policy, building community relationships, improving workplace legislative performance, providing technical expertise, etc.This is one of 6 units in the Working in Government and Management Competency Fields that deal with working with others. Related units are:PSPGOV302B Contribute to workgroup activitiesPSPGOV404B Develop and implement work unit plansPSPGOV516A Develop and use emotional intelligence PSPGOV604A Foster leadership and innovationPSPMNGT701B Provide strategic directionNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Facilitate commitment to objectives and required standards
- 1.1 The organisation's vision, strategic objectives and required standards of performance are discussed and clarified with others in accordance with the needs, communication and learning styles of workgroup members.
- 1.2 Establishment of the purpose, objectives, roles and responsibilities in the workgroup is facilitated in accordance with organisational requirements and objectives.
- 1.3 Commitment to objectives and standards is modelled to provide leadership and develop workgroup commitment.
- 1.4 Equal employment opportunity, occupational health and safety, diversity management and participative work practices are modelled and promoted within the workgroup in accordance with legislation, policy and procedures.
2. Contribute to the development of a co-operative, high performance workgroup
- 2.1 Work contributions or suggestions are encouraged, acknowledged and considered constructively.
- 2.2 Workgroup members are supported to use, share and develop their skills according to work requirements.
- 2.3 Work allocation is facilitated within the group on the basis of current skills and development needs.
- 2.4 Implementation of new work practices is undertaken in consultation with workgroup members.
- 2.5 Conflict and other issues which affect the performance of the workgroup are resolved within the workgroup wherever possible, or referred in accordance with organisational policy and procedures.
3. Give and receive feedback on performance
- 3.1 Feedback is obtained from others outside the workgroup on personal and workgroup performance, and open and constructive responses to feedback are given.
- 3.2 Regular constructive feedback on all aspects of work performance is gathered from and provided to the workgroup.
- 3.3 Performance is assessed and addressed in a fair and timely manner and where possible notable performance is recognised/rewarded in accordance with organisational policy and procedures.
- 3.4 Under-performance of self and others is addressed in accordance with relevant legislation, guidelines and procedures.
- 3.5 Feedback is used to continuously improve performance and outcomes.
4. Support and participate in development activities
- 4.1 An action plan to meet individual and group learning and development needs is developed, agreed and implemented.
- 4.2 Individuals are supported to identify their specific learning/development needs.
- 4.3 Workgroup members are encouraged and supported to take advantage of development opportunities in accordance with their needs and organisational requirements.
- 4.4 Learning and development opportunities are accessed to continuously improve own leadership skills and other identified development needs.
- 4.5 On-the-job learning opportunities are provided for in accordance with individual needs and to the required standard.
- 4.6 Workgroup members are encouraged and supported in applying new skills and knowledge in the workplace.
5. Provide leadership, direction and guidance in the workgroup
- 5.1 Participative decision making is used routinely in developing, implementing and reviewing the work of the group and the distribution of responsibilities, where appropriate.
- 5.2 Opportunities and encouragement are given to workgroup members to develop new and innovative work practices and strategies.
- 5.3 Workgroup members are provided with the support, leadership, advice and policy direction necessary to perform work safely and effectively.
- 5.4 Tasks are allocated in accordance with the competencies of workgroup members, and autonomy and authority are delegated as appropriate.
- 5.5 Leadership and guidance strategies are varied to meet changing priorities and situations, and take into account the differing needs and skills of individuals and the requirements of the tasks and workplace.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Workgroup may include:
an existing team
business unit
group formed for a special purpose or project
group of community members
volunteers
inter-agency members
client group, such as employees on a safety committee
group of employers
members of the public in a special interest group etc
Issues affecting the workgroup may include:
legislation
plans
industrial awards and agreements
organisation policies, plans, procedures and protocols
performance management systems
quality standards
efficiency indicators
Legislation, policy and procedures may include:
State/Territory and Commonwealth legislation and regulations such as:
public sector management acts
financial management acts
privacy legislation
equal employment opportunity, anti-discrimination and harassment legislation
occupational health and safety legislation
consumer legislation
environment legislation.
risk management guidelines
ethics and accountability standards
public sector standards
fraud control standards
government security standards
organisational policy, procedures and protocols
Work allocation may include:
procedures and systems for team functioning
procedures to identify development requirements
Individual learning needs includes:
needs of self and others
self-awareness
Learning and development opportunities may include:
formal course participation
on-the-job training
work experience
staff exchanges
mentoring
coaching
external study
conference and seminar attendance
induction
job rotation
projects
secondment
opportunities to act in higher positions
Workgroup may include:
an existing team
business unit
group formed for a special purpose or project
group of community members
volunteers
inter-agency members
client group, such as employees on a safety committee
group of employers
members of the public in a special interest group etc
Issues affecting the workgroup may include:
legislation
plans
industrial awards and agreements
organisation policies, plans, procedures and protocols
performance management systems
quality standards
efficiency indicators
Legislation, policy and procedures may include:
State/Territory and Commonwealth legislation and regulations such as:
public sector management acts
financial management acts
privacy legislation
equal employment opportunity, anti-discrimination and harassment legislation
occupational health and safety legislation
consumer legislation
environment legislation.
risk management guidelines
ethics and accountability standards
public sector standards
fraud control standards
government security standards
organisational policy, procedures and protocols
Work allocation may include:
procedures and systems for team functioning
procedures to identify development requirements
Individual learning needs includes:
needs of self and others
self-awareness
Learning and development opportunities may include:
formal course participation
on-the-job training
work experience
staff exchanges
mentoring
coaching
external study
conference and seminar attendance
induction
job rotation
projects
secondment
opportunities to act in higher positions
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC501B Promote the values and ethos of public service
PSPGOV503B Coordinate resource allocation and usage
PSPGOV504B Undertake research and analysis
PSPGOV505A Promote diversity
PSPGOV506A Support workplace coaching and mentoring
PSPGOV507A Undertake negotiations
PSPGOV508A Manage conflict
PSPGOV512A Use complex workplace communication strategies
PSPGOV514A Facilitate change
PSPGOV517A Coordinate risk management
PSPLEGN501B Promote compliance with legislation in the public sector
PSPOHS501A Monitor and maintain workplace safety
PSPWPI502B Facilitate improvement in workplace legislative performance
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
provision of leadership in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the public sector
case studies and workplace scenarios to capture the range of situations likely to be encountered when providing leadership to a workgroup
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing leadership to a workgroup, including coping with difficulties, irregularities and breakdowns in routine
provision of leadership in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
observation
portfolios
projects
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC501B Promote the values and ethos of public service
PSPGOV503B Coordinate resource allocation and usage
PSPGOV504B Undertake research and analysis
PSPGOV505A Promote diversity
PSPGOV506A Support workplace coaching and mentoring
PSPGOV507A Undertake negotiations
PSPGOV508A Manage conflict
PSPGOV512A Use complex workplace communication strategies
PSPGOV514A Facilitate change
PSPGOV517A Coordinate risk management
PSPLEGN501B Promote compliance with legislation in the public sector
PSPOHS501A Monitor and maintain workplace safety
PSPWPI502B Facilitate improvement in workplace legislative performance
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
provision of leadership in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the public sector
case studies and workplace scenarios to capture the range of situations likely to be encountered when providing leadership to a workgroup
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing leadership to a workgroup, including coping with difficulties, irregularities and breakdowns in routine
provision of leadership in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
observation
portfolios
projects
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3505 | PSPGOV501A | Coordinate a workgroup | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWV49 | PSPGEN053 | Provide leadership | Unit of competency |