Unit of competency Outline
Date retreived
22/07/2026 6:24 AM AWST
22/07/2026 6:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply communication strategies in the workplace
Apply communication strategies in the workplace
Unit of competency
National Code
BSBXCM401
BSBXCM401
State Code
OAQ34
OAQ34
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
09/05/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
09/05/2019
Nominal Hours
45
Description
This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for communication
- 1.1 Identify work activities requiring communication
- 1.2 Establish communication requirements for identified work activities
- 1.3 Identify communication roles for self and others to complete activity
- 1.4 Seek assistance or clarification regarding communication objectives as required
- 1.5 Select appropriate method of communicating information internally and externally based on organisational requirements
2. Use communication strategies to provide work instruction
- 2.1 Use appropriate presentation methods to communicate information or instruction based on the requirements of audience
- 2.2 Use appropriate method of communicationto communicate information or instruction based on the requirements of audience
- 2.3 Negotiate expected work requirements with others and clarify that instructions have been understood
3. Facilitate workplace communication
- 3.1 Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction
- 3.2 Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds
- 3.3 Use problem solving and decisionmaking skills to resolve any communication challenges
- 3.4 Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved
4. Monitor and support team communication
- 4.1 Ensure all communication is consistent with legislative and organisational requirements
- 4.2 Provide performance feedback and additional support to others when required
- 4.3 Seek feedback and assistance from others to improve own communication techniques
- 4.4 Collate and report any important information and unresolved issues to relevant superiors
No information
No information