Elements and Performance Criteria

Range description
Workplace information may include Standard Operating Procedures (SOPs), specifications, production schedules and instructions, signs and symbols, Materials Safety Data Sheets (MSDSs), manufacturers' advice, standard forms and reports
Information to be accessed/conveyed may be verbal, written and/or screen based and may include symbols, charts, signs, pictures and diagrams as relevant to own work
Typical subjects for communication include work functions, shift handovers, company policies and codes of practice, rights and responsibilities, employment conditions and entitlements
Interactive communication processes include active listening, turn taking, questioning and tolerating the views of others, seeking and providing constructive feedback
Recording and/or accessing information electronically does not require an understanding of the programs used and the function involves limited interaction such as simple keyboard operations. Where a more detailed understanding of the computer system is required, also refer to the optional unit

Ability to:
Identify and access information to undertake work responsibilities
Seek information from people in the workplace to support work roles and responsibilities
Ascertain or clarify information requirements by asking questions
Prepare simple written or verbal presentations that structure and present information in a logical sequence
Present information appropriate to audience and information purpose. This may include use of graphs and/or diagrams as appropriate. The audience may include people from diverse cultural backgrounds and with people with limited ability to speak or understand English
Participate with others to achieve work outcomes. This requires demonstration of interactive communication processes
Participate in group discussions and processes as required. This includes demonstrating active listening skills and participating constructively in discussions
Respect and, where appropriate, represent the views of others
Record information in required format/s

Knowledge of:
Communication channels including consultative arrangements established in the workplace
Common colloquial and technical terms relating to work function
Sources of information and advice relating to work responsibilities
Methods and technologies used to access, record and store workplace information including print, and screen-based systems as relevant to the workplace
Presentation techniques to convey information on a range of typical workplace subjects appropriate to the audience
Recognition of different personal communication styles and appropriate communication options
Recognition of cultural diversity as appropriate in the workplace
Reporting roles and responsibilities
Interpersonal skills including active listening, questioning, seeking and responding to feedback
Basic meeting procedures to identify and achieve meeting/discussion outcomes

Relationship with other standards
Pre-requisite units
There are no pre-requisite units for this competency standard.
Co-assessment of related units

This unit should be assessed together with other units of competence relevant to the function or work role. In addition, the following optional or ancillary units may be relevant:

FDFZPRW1A Participate effectively in a workplace environment
FDFOPTSD2A Work in a socially diverse environment
TDTK197B Use infotechnology devices and computer applications in the workplace

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Advice on work roles and responsibilities
Opportunities to interact with others using typical workplace communication processes
Typical group forums which can include work groups and committees
Typical workplace information
Information systems and procedures
Standard forms and equipment (as required) for recording workplace information

Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.