Unit of competency Outline
Date retreived
22/07/2026 1:13 AM AWST
22/07/2026 1:13 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in the workplace
Communicate in the workplace
Unit of competency
National Code
MSMSUP102
MSMSUP102
State Code
AWC20
AWC20
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
04/05/2016
Nominal Hours
26
Description
This unit describes the skills and knowledge required to receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines. This unit applies to personnel who are required to communicate clearly and accurately to record messages, seek clarification, access needed information, relay information to other people and complete workplace documentation.This unit applies to all work environments.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Notes
Elements and Performance Criteria
1. Receive and relay messages
- 1.1 Receive message and confirm understanding
- 1.2 Accurately record the message
- 1.3 Relay message accurately to appropriate person or section within designated timelines
2. Interpret messages
- 2.1 Clarify message if necessary
- 2.2 Take appropriate action
- 2.3 Respond to communication problems
3. Respond to request for information
- 3.1 Acknowledge the request for information and clarify understanding
- 3.2 Access information from appropriate sources
- 3.3 Relay information to appropriate person or section in a manner appropriate for the receiver
4. Complete workplace forms
- 4.1 Select appropriate form
- 4.2 Assemble information required for form
- 4.3 Complete workplace form
- 4.4 Submit workplace form
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W8281 | MSAPMSUP102A | Communicate in the workplace | Unit of competency |